RENUGA DEVI G
Coimbatore
Summary
Highly skilled Verification Specialist with a background in risk assessment, data analysis, and document verification. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking new challenges in a dynamic work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Leader
PATRA INDIA BPO SERVICES PRIVATE LIMITED
Coimbatore
05.2021 - Current
- Enhanced efficiency in the US insurance policy checking process.
- Streamlined policy checking process across various commercial insurance lines such as Property & Casualty, Workers, General, Auto, Employers, Employment Practice, Umbrella, and Excess Liabilities.
- Engaged in reporting, quality audit checking, reviewing, classifying, and subsequent follow-ups with potential clients for online information requests.
- Collaborated with management to craft upcoming project blueprints, initiatives and goals.
Customer Service Associate
AMAZON DEVELOPMENT CENTER INDIA PRIVATE LIMITED
Coimbatore
09.2020 - 02.2021
- Streamlined customer support operations through effective management of Live Chat and Email channels for resolving customer queries.
- Provided friendly and knowledgeable customer service, consistently receiving positive feedback.
- Achieved 90% increase in customer retention by delivering exceptional customer service.
Process Executive
COGNOTA SOLUTIONS
Coimbatore
02.2019 - 02.2020
- Successfully handled outbound sales for Direct TV while effectively resolving customer inquiries.
- Grew focused client networks resulting in increased revenue possibilities.
- Consistently raised daily sales figures by 10%.
Customer Service Associate
HEXAWARE TECHNOLOGIES
Coimbatore
01.2012 - 01.2017
- High-achieving telecom professional with a proven track record of driving marketing growth, reducing costs, and ensuring customer satisfaction.
- Handled complaints utilizing proactive approaches and analytical thinking. Addressed customer questions with top-notch service.
- Effectively handled daily call volumes of 100-130 calls with exceptional proficiency.
Education
Bsc - IT Information Technology
SRI KRISHNA ARTS AND SCIENCE COLLEGE
Coimbatore06.2017
A-Levels - Biology
NIRMALA MATHA CONVENT HIGHER SECONDARY SCHOOL
Coimbatore06.2014
GCSEs - All Subjects
ASHRAM MATRICULATION HIGHER SECONDARY SCHOOL
Coimbatore06.2012
Skills
- Prioritization and Scheduling
- Mortgagee Real Estate Expertise
- Team Leadership
- Effective Self-Management
- Coaching
- Analytical Research Skills
- Process Optimization
- Problem-Solving
- Client Support
Certification
- U.S. Residential Real Estate, Property,y & Mortgagee Business Course
Timeline
Team Leader
PATRA INDIA BPO SERVICES PRIVATE LIMITED
05.2021 - Current
Customer Service Associate
AMAZON DEVELOPMENT CENTER INDIA PRIVATE LIMITED
09.2020 - 02.2021
Process Executive
COGNOTA SOLUTIONS
02.2019 - 02.2020
Customer Service Associate
HEXAWARE TECHNOLOGIES
01.2012 - 01.2017
- U.S. Residential Real Estate, Property,y & Mortgagee Business Course
Bsc - IT Information Technology
SRI KRISHNA ARTS AND SCIENCE COLLEGE
A-Levels - Biology
NIRMALA MATHA CONVENT HIGHER SECONDARY SCHOOL
GCSEs - All Subjects
ASHRAM MATRICULATION HIGHER SECONDARY SCHOOL
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