Renugopal R

To seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Data Management: Responsible for collecting, storing, and analyzing data to provide valuable insights for decision-making
• System Development and Implementation: Responsible for developing and implementing technology systems to support business operations
• Technical Support: Responsible for providing technical support to employees who use the company's information systems and internal tools of IBM HR
• Timely Access validation for the team and ensuring necessary steps taken to prevent any data breach
• Reporting: Responsible for preparation of daily reports, team reports and hiring reports for smooth workflow
• Capable of handling multiple issues at a time

• Supported more than 60,000+ users
• Secured maximum closure for the team for consecutive months across all locations in India
• Remote Assistance to Desktop & Laptop issue using Net Meeting, IBM, Remote desktop & Quick Assist
• Using Ticketing Tools TSRM and IBM Manage now ticketing system, which is SLA driven
• Daily activities include working with daily assigned tickets, attending & resolving end-users' problems within SLA timings
• Installation, configuration and troubleshooting of all IBM applications like Lotus Notes Client, Lotus, AT&T, Symantec Antivirus, WECM, and Citrix in Linux and windows OS
• Installation of OS Red Hat Linux, Windows, Flavors through Norton Ghost Image & Troubleshooting
• Installation support for application software's like MS office
• Installation and Configuration & all major troubleshooting of Lotus Notes 8.5.3, Notes 9 & Notes 10.0.1
• Managing WST & ISAM tools to maintain security patches in the machines
• Handling OS problems, driver problems, booting problems, network problems troubleshooting the boot-up issues
• Knowledge Upon Lotus Notes Client Installation and Configuration & all major troubleshooting of Lotus Notes 8.5.3, Notes 9 ,Notes 10.0.1 & Notes 11
• Working on design changes and design upgrades of notes databases
• Handling replication issues, maintaining replication settings & replication intervals
• Creating and maintaining note's location documents and server connections
• Setting access and delegation for mail and calendar for multiple user access on a single mail file and maintaining the levels of access and delegation required
• Installation and configuration of my attachments in lotus notes
• Backing up the archives, notes workspace, bookmarks, contacts and groups, and notes upgrades
• Creating archive & handling issues like archive settings, archive designs and scheduled archiving
• Handling database encrypting and compacting, mail capping issues

• Compensation Discussions
• Candidate Management & Talent management
• Background Verification and Pre-Hire Checks
• Salary and benefits negotiations
• MIS Reporting
• Handled HR tool supporting Issue
• Maintained candidate records in the Application tracking system

• Date of Birth: 06/17/97
• Gender: Male
• Nationality: Indian