RENU GUPTA
New
Summary
Detail-oriented and proactive professional with 8+ years of experience in insurance operations, claims processing, and client servicing for Canadian markets. Adept at identifying inefficiencies and implementing process improvements. Possesses foundational technical skills in MySQL, Core Java, and Scrum, with a growing interest in transitioning into IT and software-related roles. Strong analytical thinker and effective communicator, with experience in cross-functional collaboration, documentation, and mentoring.
Overview
8
8
years of professional experience
Work History
Senior Process Associate
Sun Life Global Solutions – Canada
Gurugram
05.2017 - Current
- Supported daily operations by coordinating team schedules and workflows.
- Assisted in maintaining accurate records and documentation for process compliance.
- Participated in training sessions to learn new tools and systems effectively.
- Handled routine inquiries from clients and stakeholders with professionalism.
- Collaborated with team members to identify areas for process improvement.
- Monitored inventory levels and reported discrepancies to management promptly.
- Contributed to team meetings by sharing insights on workflow challenges encountered.
- Created reports on process performance metrics for senior management review.
- Implemented quality assurance measures to ensure accuracy of information collected from customers.
- Identified opportunities to automate repetitive tasks and improve efficiency.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
Education
Bachelor of Arts -
Delhi University
Delhi01-2015
Skills
- Java :- Understanding of OOP concepts, syntax, and the ability to write small programs
- MySQL basics :- Capable of writing basic queries for data extraction, filtering, and analysis
- Leading scrum meetings :- Familiar with Agile methodology, sprint planning, daily stand-ups, and retrospectives
Timeline
Senior Process Associate
Sun Life Global Solutions – Canada
05.2017 - Current
Bachelor of Arts -
Delhi University
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