Renuka Chaudhary
Gurgaon
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
13
13
years of professional experience
Work History
Manager, CRM
M3M India Pvt Ltd
Gurgaon
03.2023 - Current
- Maintained accurate records of client interactions and transactions.
- Monitored customer feedback to identify areas for improvement in service quality.
- Served as an escalation point for unresolved customer issues or disputes.
- Monitored expenses associated with the event planning process.
- Negotiated pricing with vendors to ensure cost savings for the company.
- Provided support during contract negotiations with suppliers regarding terms, conditions, pricing, payment schedules.
- Worked closely with internal teams to coordinate logistics for offsite events.
- Responded promptly to inquiries from potential attendees regarding upcoming meetings.
- Prepared and distributed meeting minutes to attendees after each meeting.
- Created presentations and other visuals to be used during meetings.
- Provided technical support during virtual meetings or webinars using video conferencing software platforms such as Zoom or Skype.
- Managed a calendar of upcoming events and ensured deadlines were met on time.
Assistant Manager, Microsoft
CBRE
11.2023 - 03.2024
- Maintaining Level 1 & Level 2 Office Space in terms of Complete Facility Management, Administration, Soft Services, Housekeeping, Technical, Cafeteria Management, Vendor Management, Waste Management, Client engagement and Event Management.
- Managed 2Lac sq Ft of area including 200 workstations and 90 plus cafeteria seating and responsible for clear and effective communication between various
- Maintained accurate records of all procurement activities in accordance with company policies.
- Assisted in the preparation of bid packages including scope of work documents and specifications.
- Prepared detailed reports on purchase orders, invoices, delivery receipts, contracts, and other related documents.
- Managed supplier relationships by conducting regular meetings and calls to discuss opportunities for improvement.
- Coordinated with other departments such as accounting, legal, logistics and IT to facilitate smooth procurement process.
- departments and LOBs for any requirement
- Spearheaded the efficient operation of the hub area on a pan-India scale, ensuring seamless coordination and communication across multiple locations
- Successfully managed a diverse support staff, providing leadership and direction to achieve departmental objectives
- Introduced training programs that improved employee performance and satisfaction
- Overseeing the smooth functioning of cafeteria and security services, enhancing the overall workplace experience for employees
- Streamlined the monthly ordering process for supplies, ensuring timely delivery and preventing disruptions in operations
- Developed and maintained Annual budget, monthly cost sheets, providing accurate insights into expenditure and contributing to informed decision-making
- Report all work orders to engineering/maintenance if any issues require repairs
Administrative Assistant to COO
Icubeswire Technologies Pvt Ltd
Gurgaon
01.2022 - 11.2023
- Efficiently manage executive calendars, scheduling appointments, meetings, and conferences
- Prioritize and coordinate appointments to ensure optimal use of time
- Arrange complex travel itineraries, including flights, accommodations, transportation, and visas
- Ensure all travel arrangements are cost-effective and aligned with executive preferences
- Supervise office Supervise office operations and manage administrative staff when necessary
- Oversee the procurement of office supplies and equipment
- Focus on special emphasis on priority client visits and events
- Ensure high standards of housekeeping and upkeep by taking rounds of the Front Office and lobby
- Manage procurement-related work, including negotiating vendor quotes
- Plan and execute in-house events
- Negotiate with external vendors and approve the ordering of necessary goods and services
- Deal with emergencies as they arise and forecast the facility's upcoming needs
Sr. Executive Facilities
Midland Credit Management India Pvt Ltd
Gurgaon
12.2017 - 01.2023
- Sourced and oversaw contracts and service providers for various functions
- Coordinated administrative requirements and supported smooth operations
- Support executives in special projects, research, and analysis as needed
- Assist in the preparation of reports, presentations, and proposals
- Supervise office operations and manage administrative staff when necessary
- Oversee the procurement of office supplies and equipments
- Coordinated with service providing vendors
- Conducted facility rounds to identify issues and initiate rectification actions
- Provided support to employees with facility-related needs
- Managed procurement, raised purchase orders, and handled invoices
- Conducted proactive maintenance
- Planned and managed in-house events, negotiated with external vendors, and ensured logistics ran smoothly
- Handled forecasting of facility needs
- Support executives in special projects, research, and analysis as needed
- Assist in the preparation of reports, presentations, and proposals
Office Administrative Assistant
Fusion Consulting services
Gurgaon
01.2012 - 11.2017
- Vendor Management
- Arranged buyer visits and managed visitor logistics
- Scheduled meetings and coordinated client visits and board meetings
- Managed travel desk, including hotel and air bookings
- Arranged transportation and accommodation
- Managed stationary supplies
- Coordinated and assisted in general administrative activities
- Worked with the facility team for event management
Education
Bachelor of Commerce -
Delhi University
New Delhi, DL01.2013
Skills
- Business Administration
- Calender Management
- Multitasking
- Travel Arrangement
- Time Management
- Procurement
- Workforce Management
- Contract Management
- Operations Management
Accomplishments
- Received multiple honor awards for my active participation and outstanding contributions in various corporate initiatives and community service project.
- I played a pivotal role as a team member in the successful execution of the two most significant projects at Midland Credit Management Pvt Ltd, 'Return to Office' and 'Project Candor,' both of which were framed in collaboration with the Board of Directors and commemorated on the Remembrance Wall.
Languages
- Hindi
- English
References
- Manoj Kumar Dhangar, Midland Credit Management India Pvt Ltd, Manojkumar.dhangar@mcmcg.com, 9958500655
- Puneet Nayyar, Midland Credit Management India Pvt Ltd, Puneet.nayyar@mcmcg.com, 9811094205
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Intermediate (B1)
B1
Timeline
Assistant Manager, Microsoft
CBRE
11.2023 - 03.2024
Manager, CRM
M3M India Pvt Ltd
03.2023 - Current
Administrative Assistant to COO
Icubeswire Technologies Pvt Ltd
01.2022 - 11.2023
Sr. Executive Facilities
Midland Credit Management India Pvt Ltd
12.2017 - 01.2023
Office Administrative Assistant
Fusion Consulting services
01.2012 - 11.2017
Bachelor of Commerce -
Delhi University
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