Renuka Hemant Kothekar

• Communicated regularly with customers to gain insights into their needs.
• Maintained up-to-date knowledge of company products and services.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Assisted with customer requests and answered questions to improve satisfaction.

Ensured precise invoice generation for agents and vendors.

Handled processing of pre-payments, partial settlements and reimbursements.

• Prepared and delivered machine quotations to customers via email.
• Assisted clients with machine-related queries during office visits.
• Aligned billing with machine dispatch processes.
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• Ensured compliance with sales policies, practices, and legal requirements.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Operated register, handled cash and processed credit card transactions.

• Managed the renewal process for rental agreements.
• Conducted thorough verification of Chamber/ASC branch approval copies.
• Addressed chamber agreements inquiries efficiently.
• Supplied standardized asset report format to branches and chambers.
• Gathered asset information approved for chambers and branches.
• Addressed inquiries related to asset reports.
• Worked effectively in team environments to make the workplace more productive.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Maintained an adequate supply of first aid materials for workplace safety.
• Prepared training and conference room with necessary amenities according to specifications.
• Managed uniform distribution for housekeeping staff and facilitated interdepartmental coordination.

• Conducted routine laboratory upkeep.
• Conducted daily tests on raw water and finished products.
• Developed a graph illustrating chemical test results for raw water and finished product.
• Monitored bottle production processes.
• Updated attendance records for all workers.
• Ensured adequate supply of chemicals for both chemical and microbiological testing.
• Ensured precise instrument calibration.
• Resolved customer complaints related to water issues.
• Reviewed raw material specifications prior to use in order to ensure they meet required quality standards.

• Oversaw the chocolate manufacturing process.
• Conducted comprehensive quality analysis on incoming raw materials.
• Conducted thorough quality analysis on finished products.
• Performed tasks related to developing new products.
• Determined energy output.
• Managed initiatives focused on chocolate innovation.
• Worked alongside senior team members to learn related job tasks and roles.