Renuka Hiremath
Pune
Summary
Dynamic customer service professional with experience at Kirloskar Brothers Pvt Ltd, adept at enhancing service delivery through process improvement and effective communication. Proven ability to build strong customer relationships and compile insightful reports, demonstrating attention to detail and empathy. Committed to driving customer satisfaction and operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
kirloskar brothers Pvt Ltd
Pune
04.2025 - 05.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Intern
Bitcode Technologies
Pune
08.2024 - 02.2025
- Compiled reports detailing project progress and results for management review.
- Maintained accurate records of activities throughout internship period.
- Identified customer needs promptly to enhance service delivery.
- Organized client meetings for comprehensive project updates.
- Analyzed key performance indicators to determine effective strategies.
Education
B.E - Computer Science
Dr. D.Y.Patil Institute of Engineering
Pune11-2018
Diploma - Computer Science
MIT
Pune06-2013
Skills
- Customer service
- Report compilation
- Performance analysis
- Client organization
- Process improvement
- Customer relationship management
- Data entry
- Team collaboration
- Effective communication
- Attention to detail
- Empathy and patience
- Strong teamwork
Certification
- Certified Full Stack Web Developer (MERN)
Timeline
Customer Service Representative
kirloskar brothers Pvt Ltd
04.2025 - 05.2025
Intern
Bitcode Technologies
08.2024 - 02.2025
B.E - Computer Science
Dr. D.Y.Patil Institute of Engineering
Diploma - Computer Science
MIT
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