Renuka L
Ambattur
Summary
Experienced Educator/Trainer and Analyst with over 9 years in education and BPO/IT sectors. Developed and delivered training programs emphasizing communication, customer service, and behavioral skills. Facilitated onboarding, enhanced performance, and collaborated with stakeholders to optimize service delivery. Background includes presentation, coaching, and data-driven training evaluation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
EDUCATOR / TRAINER
Annai Violet International School
Chennai
06.2018 - Current
- Facilitated onboarding and skill-building programs that equipped students and new staff with essential skills.
- Designed and delivered interactive training sessions that improved participants' communication and behavioral skills.
- Developed customized lesson plans that effectively met specific learning objectives.
- Led classroom engagement initiatives improving participation and learning outcomes
Business Presentation Specialist
McKinsey & COMPANY
06.2014 - 09.2015
- Collaborated with global clients to create high-impact business presentations that effectively communicated key messages worldwide.
- Developed data-driven visual content that enhanced strategic decision-making processes.
- Delivered high-quality projects under tight deadlines, ensuring consistent client satisfaction.
Process Analyst – Client & Operations Support
Tata Consultancy Services
09.2011 - 06.2014
- Managed client data and reporting processes for FMCG clients, ensuring accuracy and relevance of information.
- Performed data analysis using SQL and database tools
- Collaborated on Nielsen project to analyze data trends, providing insights that informed strategic decision-making.
- Delivered accurate reports ensuring quality and timeliness.
- Handled client requirements and escalations, improving customer satisfaction.
- Trained new team members and supported process documentation
Customer Support Executive (Non-Voice)
Reliance Communications
05.2010 - 09.2011
- Delivered high-quality support, achieving high customer satisfaction ratings
- Resolved customer queries and service issues to enhance user experience
- Diagnosed and troubleshot technical issues to minimize service disruptions
Education
B.Ed., - Computer Science
Stella Matutina College of Education
Chennai, IN05-2018
B.Sc. - Computer science
Madras University
05-2010
High School Diploma - C.S.
Dr. R.S.M Girls Hr. Sec School
Chennai05-2007
Skills
- Soft skills training
- Communication
- Presentation Skills
- Customer service
- Onboarding training
- Performance evaluation
- Stakeholder engagement
- Team coaching
- Microsoft Office
- Database management
- Instructional Design
- Educational Technology
- Digital Literacy
- Behavior assessment
- Presentation skills
- Training design
Certification
- Advanced Life Skills Program
- Basics of Artificial Intelligence
- C & C++ Certification
Hobbies and Interests
- Literature
- Photography
- Yoga
- Trekking
- Travel
Timeline
EDUCATOR / TRAINER
Annai Violet International School
06.2018 - Current
Business Presentation Specialist
McKinsey & COMPANY
06.2014 - 09.2015
Process Analyst – Client & Operations Support
Tata Consultancy Services
09.2011 - 06.2014
Customer Support Executive (Non-Voice)
Reliance Communications
05.2010 - 09.2011
B.Ed., - Computer Science
Stella Matutina College of Education
B.Sc. - Computer science
Madras University
High School Diploma - C.S.
Dr. R.S.M Girls Hr. Sec School