Renuka Pathak
Process Leader
Mumbai,MH
Summary
Dynamic Process Leader at Firstsource Solutions with strong leadership and communication skills. Successfully implemented strategies that enhanced team performance and improved processes, resulting in a 20% increase in efficiency. Proficient in conflict resolution and dedicated to mentoring teams to achieve their objectives and foster a collaborative work environment.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Process Leader
Firstsource Solutions
06.2009 - 09.2025
- Lead teams to ensure completion of tasks and objectives
- Develop and implement team strategies, policies and procedures
- Monitor team performance and provide feedback and support
- Analyze processes and identify opportunities for improvement
- Negotiate and resolve conflicts between team members
- Train, mentor and coach team to improve their skills
- Monitor project progress and costs and adjust as necessary
Education
Bachelor of Arts -
Mumbai University
Mumbai, India 04.2001 -
Skills
– Strong leadership skills with experience in leading and motivating teams– Excellent communication and interpersonal skills– Proven ability to delegate tasks effectively and manage team performance– Proficient in conflict resolution and problem-solving– Knowledgeable in performance evaluation and feedback
Timeline
Process Leader
Firstsource Solutions
06.2009 - 09.2025
Bachelor of Arts -
Mumbai University
04.2001 -