Renuka Patil

Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.

Hands on experience in working on salesforce.

Building weekly team reports, daily quality reports.

Team handling, trained new joiners on process.

Emails and call audit.

• Cross-trained and backed up other customer service managers.
• Trained new personnel regarding company operations, policies and services.
• Promptly responded to inquiries and requests from prospective customers.

Handled social media and CEO level escalations in email support for home rentals