RENUKA PILLAI
Bengaluru
Summary
Vice president with extensive experience in operations and credit assessment for large financial portfolios, specializing in process re-engineering and technology-driven enhancements. Demonstrated success in leading diverse teams, enforcing performance metrics, and ensuring compliance through close collaboration with lenders. Proven track record of optimizing performance in fast-paced financial environments through strategic leadership and operational expertise. Recognized for driving results in a collaborative and inclusive manner, with a strong focus on ethical practices and business intelligence.
Overview
17
17
years of professional experience
Work History
Vice President
Australia and New Zealand Support Services
Bengaluru
12.2021 - 05.2025
- Directed credit assessment operations for 60% of Australian home-loans portfolio, ensuring compliance with credit regulations.
- Implemented strategic workflow technology for home lending acquisition, streamlining processes and enhancing digitization efforts.
- Elevated skill sets through hiring, training, and capability-building initiatives, optimizing team performance.
- Established performance standards for staff, driving process re-engineering and increasing productivity.
- Managed distributed teams in India and Melbourne, coordinating with lenders' relationship managers to unify policies.
- Cultivated key relationships with lenders and relationship managers to ensure consistent operational standards.
Sr Team Manager
Australia and New Zealand Support Services
04.2018 - 11.2021
- Led and managed a team to achieve operational excellence, delivering exceptional customer service and exceeding Service-Level Agreements.
- Developed and implemented strategies to enhance team performance and drive business success through clear goal setting and task delegation.
- Successfully interacted with operation staff to improve accuracy and efficiency across processes.
- Collaborated with departments on special projects or initiatives to bolster organizational objectives.
- Provided qualitative and quantitative feedback, aiding in the professional development of team members.
- Managed resources to ensure appropriate work distribution among team members.
- Executed weekly, monthly, and quarterly planning for accurate capacity management.
Sr Credit Assessment Manager
Australia and New Zealand Support Services
12.2012 - 03.2018
- Played a pivotal role in evaluating credit applications and overseeing the credit assessment process, ensuring adherence to organizational standards and regulatory requirements.
- Handled the approval of home loans up to a lending authority of 4 Million AUD, and recommended lending decisions for loans requiring higher authority.
- Ensured compliance with credit policies and underwriting guidelines, maintaining the integrity of loan origination processes while collaborating with Loan Consultants and Processors to propose alternative scenarios.
- Provided guidance and training to junior underwriters, conducting file reviews and training sessions to contribute to skill development and team effectiveness.
- Led the escalation team to meet service-level agreements (SLAs), coordinating with onshore teams to gather data and maintain quality standards.
- Uphold quality and productivity standards set by the business, consistently delivering high-quality work within established timelines.
Sr Executive Insurance Underwriting
Birla Sunlife Insurance
06.2008 - 03.2012
- Reviewed medical and financial documents within TAT for underwriting Life Policies and additional health and accidental riders.
- Managed individual financial and medical limit of 60 lakhs INR, with a rating of +150 for substandard Lives, and authorized high-risk reinsurance.
- Declined excessive risks within authority and used actuarial information to compute results for appropriate premiums.
- Liaised with field representatives and medical personnel to obtain further information and explain underwriting policies.
- Participated in internal analysis for the revival of nonmedical Grid.
- Contributed to the core audit team, conducting variance and internal audits as required.
Education
PG Senior Management Program -
Indian Institute of Management Nagpur
07.2023
MSc - Biotechnology
MG University
Kerala07.2007
B.Sc. - Biotechnology
Mumbai University
SIES College04.2005
Skills
- Project Management
- Operational excellence
- Strategic planning
- Credit Policy & Standards Development
- Data Analysis & Reporting
- Process re-engineering & Digitization
- Governance Framework Implementation
Websites
Hobbies and Interests
- Mentorship
- Mentor for PMP at IIM Nagpur - Arm students with critical skills required to be successful leader in the corporate world
Timeline
Vice President
Australia and New Zealand Support Services
12.2021 - 05.2025
Sr Team Manager
Australia and New Zealand Support Services
04.2018 - 11.2021
Sr Credit Assessment Manager
Australia and New Zealand Support Services
12.2012 - 03.2018
Sr Executive Insurance Underwriting
Birla Sunlife Insurance
06.2008 - 03.2012
PG Senior Management Program -
Indian Institute of Management Nagpur
MSc - Biotechnology
MG University
B.Sc. - Biotechnology
Mumbai University