RENUKA PILLAI
Bengaluru
Summary
Vice president with extensive experience in operations and credit assessment for large financial portfolios, specializing in process re-engineering and technology-driven enhancements. Demonstrated success in leading diverse teams, enforcing performance metrics, and ensuring compliance through close collaboration with lenders. Proven track record of optimizing performance in fast-paced financial environments through strategic leadership and operational expertise. Recognized for driving results in a collaborative and inclusive manner, with a strong focus on ethical practices and business intelligence.
Overview
17
17
years of professional experience
Work History
Vice President
Australia and New Zealand Support Services
Bengaluru
12.2021 - 05.2025
- Directed credit assessment operations for 60% of Australian home-loans portfolio, ensuring compliance with credit regulations.
- Implemented strategic workflow technology for home lending acquisition, streamlining processes and enhancing digitization efforts.
- Elevated skill sets through hiring, training, and capability-building initiatives, optimizing team performance.
- Established performance standards for staff, driving process re-engineering and increasing productivity.
- Managed distributed teams in India and Melbourne, coordinating with lenders' relationship managers to unify policies.
- Cultivated key relationships with lenders and relationship managers to ensure consistent operational standards.
Sr Team Manager
Australia and New Zealand Support Services
04.2018 - 11.2021
- Led and managed a team to achieve operational excellence, delivering exceptional customer service and exceeding Service-Level Agreements.
- Developed and implemented strategies to enhance team performance and drive business success through clear goal setting and task delegation.
- Successfully interacted with operation staff to improve accuracy and efficiency across processes.
- Collaborated with departments on special projects or initiatives to bolster organizational objectives.
- Provided qualitative and quantitative feedback, aiding in the professional development of team members.
- Managed resources to ensure appropriate work distribution among team members.
- Executed weekly, monthly, and quarterly planning for accurate capacity management.
Sr Credit Assessment Manager
Australia and New Zealand Support Services
12.2012 - 03.2018
- Played a pivotal role in evaluating credit applications and overseeing the credit assessment process, ensuring adherence to organizational standards and regulatory requirements.
- Handled the approval of home loans up to a lending authority of 4 Million AUD, and recommended lending decisions for loans requiring higher authority.
- Ensured compliance with credit policies and underwriting guidelines, maintaining the integrity of loan origination processes while collaborating with Loan Consultants and Processors to propose alternative scenarios.
- Provided guidance and training to junior underwriters, conducting file reviews and training sessions to contribute to skill development and team effectiveness.
- Led the escalation team to meet service-level agreements (SLAs), coordinating with onshore teams to gather data and maintain quality standards.
- Uphold quality and productivity standards set by the business, consistently delivering high-quality work within established timelines.
Sr Executive Insurance Underwriting
Birla Sunlife Insurance
06.2008 - 03.2012
- Reviewed medical and financial documents within TAT for underwriting Life Policies and additional health and accidental riders.
- Managed individual financial and medical limit of 60 lakhs INR, with a rating of +150 for substandard Lives, and authorized high-risk reinsurance.
- Declined excessive risks within authority and used actuarial information to compute results for appropriate premiums.
- Liaised with field representatives and medical personnel to obtain further information and explain underwriting policies.
- Participated in internal analysis for the revival of nonmedical Grid.
- Contributed to the core audit team, conducting variance and internal audits as required.
Education
PG Senior Management Program -
Indian Institute of Management Nagpur
07.2023
MSc - Biotechnology
MG University
Kerala07.2007
B.Sc. - Biotechnology
Mumbai University
SIES College04.2005
Skills
- Project Management
- Operational excellence
- Strategic planning
- Credit Policy & Standards Development
- Data Analysis & Reporting
- Process re-engineering & Digitization
- Governance Framework Implementation
Websites
Hobbies and Interests
- Mentorship
- Mentor for PMP at IIM Nagpur - Arm students with critical skills required to be successful leader in the corporate world
Timeline
Vice President
Australia and New Zealand Support Services
12.2021 - 05.2025
Sr Team Manager
Australia and New Zealand Support Services
04.2018 - 11.2021
Sr Credit Assessment Manager
Australia and New Zealand Support Services
12.2012 - 03.2018
Sr Executive Insurance Underwriting
Birla Sunlife Insurance
06.2008 - 03.2012
PG Senior Management Program -
Indian Institute of Management Nagpur
MSc - Biotechnology
MG University
B.Sc. - Biotechnology
Mumbai University
Similar Profiles
Steph FasalSteph Fasal
Document Controller/Onboarding Officer at ISS Facility Services Australia and New ZealandDocument Controller/Onboarding Officer at ISS Facility Services Australia and New Zealand
Kateryna PanasenkoKateryna Panasenko
Aviation Protection Officer at ISS Facility Services Australia And New ZealandAviation Protection Officer at ISS Facility Services Australia And New Zealand
SHEWITT SEGAYSHEWITT SEGAY
Disability Support Worker at Melba support services, Able AustraliaDisability Support Worker at Melba support services, Able Australia
Sudhanshu KumarSudhanshu Kumar
Lead Product Engineer at INFINX HEALTHCARE PVT. LTDLead Product Engineer at INFINX HEALTHCARE PVT. LTD
SHIJI SUNILSHIJI SUNIL
Sr. Customer Care Manager at JSP Autocore Pvt Ltd (KIA)Sr. Customer Care Manager at JSP Autocore Pvt Ltd (KIA)