Renuka Roy

• Work closely with account teams on renewals and assist on planning the strategy and execution of renewals.
• Manage the contract paperwork cycle by drafting, reviewing and coordinating the execution of orders.
• Conduct customer conversations to understand budgets, stakeholders, requirements, and approval processes.
• Defend against competitive pressures and identify expansion/cross-sell opportunities.
• Maintain data hygiene and keep up to date status of renewals for week on week management of pipeline, forecasting and executive reporting.
• Collaborate closely with Sales, Account Management, and other support teams to resolve customer inquiries and provide the best customer experience throughout the renewal process.
• Meet or exceed annual and quarterly revenue goals.

• End-to-End Order Management, quote creation, pricing approvals, manual adjustment, professional services orders, renewal orders, ensuring compliance, global booking, and approval policies.
• Serve as the trusted adviser to the sales team, partner team, and renewal team on all deal-related matters, advise the team on alternative contract options, and/or value propositions to help drive deal closures.
• Quote creation and assistance on calculations for new, upsell, renewal, multi-year, and ala carte deals.
• Responsible for process, communication, and training-related activities. Planning training and supporting the enablement of the sales team, sending process updates to the APAC team, and updating the process documentation. Attending product and pricing calls and also conveying to the stakeholders, making sure all are following the process.
• Refined relationship‐building skills, acting as the primary liaison between cross-functional teams such as revenue, sales ops, legal, pricing & finance to help facilitate the deal process.
• Maintain and enforce agreed-upon departmental review and approval SLAs.
• Licensing first Level of Support in our ticketing platform. Generating codes and handling after-sales activation issues.
• Travelled to countries across the world pre covid(Paris, Amsterdam, Germany, Macao, London & Romania office branches) for global meet with stakeholders and presentations (sales training and brainstorming new processes to ease the process of deal closures).
• Receive change requests on orders and work on the same with finance and legal both related to products and license codes alignment as per clients’ revised requirements
• Support quarterly GTM planning process based on last quarter’s review and also send weekly updates on operational and process-related news as per documentation updated.
• Updating and maintaining the UiPath's Salesforce system. Also creating reports and dashboards. Preparing weekly, Monthly & Quarterly Reports to management.
• Part of automation projects for easing voluminous tasks and reducing turn-around timelines. Develop UAT test plans for product release and quote creation.

• In charge of 2 branches of HDFC Bank in Shillong and A category (Yearly Target in crore) branch in Bengaluru.

• A constant part and parcel, support lead generators (LGs) achieve monthly business for the bank.

• Maintaining 13th-month persistence and postsales support.

• Organized product awareness events in various tech parks and generated leads.

• Operations- Time-to-time logging in business: Log in and FR Submission of Policies sold, preparation of Sales MIS report.

• Bringing in business to the organization: Prospects clients, pitching products, selling.