RENUKA DEVI C S
PADMANABHAM OOTTUPARNI RESIDENCE ASSOCIATION ORA 74 KAVALOTTUKONAM PERUKAVU THIRUVANANTHAPURAM
Summary
Dynamic professional with extensive experience at Future Generali India Life Insurance, excelling in customer service and financial analysis. Proven track record in enhancing client satisfaction and driving sales through effective relationship management and cross-selling techniques. A strong team-builder committed to operational excellence and regulatory compliance.
Overview
18
18
years of professional experience
Work History
Deputy Branch Manager (level 2)
Future generali India life insurance company Ltd.
Thiruvananthapuram
09.2022 - Current
- Maintained contact with local businesses to promote bank services and increase customer base.
- Resolved customer complaints promptly and professionally.
- Analyzed trends in customer accounts to identify opportunities for cross-selling products and services.
Relationship Manager
Bharti AXA life insurance company Ltd.
Thiruvananthapuram
06.2017 - 09.2022
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Developed strategies to attract new customers while retaining existing ones.
Senior Financial Planning Consultant
Future generali India life insurance company Ltd.
Thiruvananthapuram
02.2012 - 06.2017
- Conducted client meetings to explain complex investment concepts in an easy-to-understand format.
- Reviewed client portfolios regularly to ensure that investments are performing according to expectations.
- Helped customers develop a comprehensive plan for achieving their personal wealth objectives.
Data Entry Operator
Co-operative bank
Thiruvananthapuram
12.2010 - 01.2012
- Inputted customer data into computer database accurately and quickly.
- Updated existing data records and deleted unnecessary files.
- Generated reports based on collected data for management review purposes.
Assistant Trainee
HLL Life care ltd.
Thiruvananthapuram
02.2007 - 11.2010
- Developed strategies for increasing efficiency within existing processes used by members of the trainee team.
- Prepared weekly reports summarizing progress made on current projects and tasks assigned.
- Compiled feedback received from clients regarding services provided by members of the trainee team.
Education
Bachelor of Arts - Sociology
Annamalai University
Trivandrum 03-2019
Plus Two -
Govt. VHSS Aryanad
Trivandrum 03-2006
SSLC -
Govt. VHSS Vellanad
Trivandrum 03-2004
Skills
- Customer service
- Financial analysis
- Data management
- Sales strategy
- Regulatory compliance
- Relationship management
- Cross-selling techniques
- Staff development
- Branch operations management
- Strong team-builder
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Timeline
Deputy Branch Manager (level 2)
Future generali India life insurance company Ltd.
09.2022 - Current
Relationship Manager
Bharti AXA life insurance company Ltd.
06.2017 - 09.2022
Senior Financial Planning Consultant
Future generali India life insurance company Ltd.
02.2012 - 06.2017
Data Entry Operator
Co-operative bank
12.2010 - 01.2012
Assistant Trainee
HLL Life care ltd.
02.2007 - 11.2010
Bachelor of Arts - Sociology
Annamalai University
Plus Two -
Govt. VHSS Aryanad
SSLC -
Govt. VHSS Vellanad