Renuka Rajendra Ghuge
Strategic Alliance Leader
Mumbai
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
10
10
years of professional experience
1
1
Language
Work History
Strategic Alliance Leader
Kuhoo Finance Pvt. Ltd.
04.2025 - Current
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Strategic Alliance Manager
Kuhoo Technology Pvt. Ltd
11.2023 - Current
- Enhanced client relationships by implementing strategic partnership initiatives and fostering collaboration.
- Conducted regular business reviews with partners to assess performance against mutually agreed-upon objectives, driving continuous improvement efforts.
- Developed comprehensive account plans, leading to stronger partner engagement and increased sales opportunities.
- Streamlined internal communication processes for more efficient coordination between cross-functional teams.
- Established trust with clients through open communication channels and proactive problem-solving strategies.
- Provided ongoing training for partners on products and services, enabling them to better serve their customers and increase overall satisfaction levels.
- Managed day-to-day operations within the company''s partner program, ensuring smooth workflows between various stakeholders involved in each project or initiative.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Relationship Manager
Auxilo Finserve
06.2023 - 10.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Enhanced team productivity by leading weekly strategy meetings focused on client engagement and conflict resolution.
Sales Executive
HDFC Credila Financial Services LTD.
10.2021 - 06.2023
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Sourcing Partner handling & earn the more business from them
- Complete the Application process for login.
- Make the file sanction from credit on time.
- Disbursement Handling.
- Event management of Sales Loan fairs.
Senior Analyst
Eduvanz Finance Private Limited
12.2018 - 06.2020
- Application & Documentation process for Login.
- Checking Cibil and move the case for assessment after login.
- Hold resolve and move the case for final sanction.
- complete the disbursement process.
- Give all disbursal data to respective vender
- Team Daily report making and sending to reporting manager.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
Team Leader
Ruloan’s India Pvt.Ltd
01.2018 - 11.2018
- Handling Inbound & outbound connector’s call
- Make every entry of call of My Team
- Giving loan files to banks
- Take follow up from bank
- Take follow up from Team
- Provide best service to customer
- Maintaining Sales Report
- Managing Team
- Handling connector’s payout releasing
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Back Office Associate
NSEIT Limited
06.2015 - 12.2017
- Scheduling of online exams
- Blocking dates for multiple exams
- Handled projects on Calls and Mails like- IIPS, MGVCL, GSECL, UPIS etc
- Taking care of exams like NISM, NCFM, IRDA, UID and many more
- Handling inbound calls and resolving issue of the candidates
- Handling III mails (Online Insurance Company Mails)
- Making DD entry in company software and mailing the clients against any issues
- Taking care of Queries for Irda and NISM/NCFM Exams
- Resolving issues if any problem comes during exams
- Taking care of the Exam (Times Pro)
- Informing Candidates about their exams prep one & postpone through calls or mail
- Making QC on daily and monthly basis
- Making reports for IRDA, NFM, NISM & Times-Pro
- Refunding amounts to the client
- Making call logs for the issues to the IT team
- Resolving technical issues by mails or calls
- Providing training to the new joiners.
Education
SSC - Commerce
Holy Family High School
Mumbai 04.2001 -
HSC - Commerce
Sidharth Night High School
Mumbai 04.2001 -
Bachelor of Commerce - Commerce
Mumbai University
Mumbai 04.2001 -
Skills
Relationship building
Additional Information
- DATE :
- PLACE : ( RENUKA.R.GHUGE )
Languages
English
Marathi
Hindi
Timeline
Strategic Alliance Leader
Kuhoo Finance Pvt. Ltd.
04.2025 - Current
Strategic Alliance Manager
Kuhoo Technology Pvt. Ltd
11.2023 - Current
Relationship Manager
Auxilo Finserve
06.2023 - 10.2023
Sales Executive
HDFC Credila Financial Services LTD.
10.2021 - 06.2023
Senior Analyst
Eduvanz Finance Private Limited
12.2018 - 06.2020
Team Leader
Ruloan’s India Pvt.Ltd
01.2018 - 11.2018
Back Office Associate
NSEIT Limited
06.2015 - 12.2017
SSC - Commerce
Holy Family High School
04.2001 -
HSC - Commerce
Sidharth Night High School
04.2001 -
Bachelor of Commerce - Commerce
Mumbai University
04.2001 -
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