Renukesh SS
Assistant Manager - Operations
Bengaluru
Summary
Worked with HGS - Hinduja Global Solutions a global leader in business process management (BPM) for a US based Client Project. Have 21years of experience in the project and grew along with the project from a Claims Benefit Analyst to an Assistant Manager Operations. Had the opportunity to travel Stateside in 2001 to get trained and transition a new account. Coordinated with different departments within the company - HR, OD, MIS, Audit and Compliance, Production Control and Quality and RPA Team. This helped me to create a good work life balance for team and self.
Overview
21
21
years of professional experience
Work History
Assistant Manager - Operations
HGS
01.2001 - 04.2022
- CRM - Client Relation Management - understanding client expectations and reviewing teams performance through daily, monthly and quarterly meeting.
- Assisted in recruiting, hiring and training of team members.
- Supported and guided team members to maintain high productivity and performance metrics.
- Handled client escalations with measurable solutions and and maintained excellent customer service.
- Drafted invoices for completed work.
- Directed management meetings to enhance collaboration and maintain a work culture based on trust and group problem-solving.
- Encouraged high-quality and ethical working environment as measured through employee satisfaction and customer ratings.
- Supported senior management in decision making and planning.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Utilized optimal organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Monitored over 40 to 50 employees' day-to-day activities and made plans to rectify issues resulting in meeting client deliverables.
- Inventory Management - keeping tab of pending work and followed a FIFO method of work and encouraged FCR.
- Worked to honor the company mission and adhere to all standards.
Education
Bachelor of Commerce - Financial And Cost Accountancy
KLE College
Bengaluru Skills
- Leadership
- Communication
- Employee Supervision
- Customer Relation Management
- Time Management
- Accountability and Adaptability
Timeline
Assistant Manager - Operations
HGS
01.2001 - 04.2022
Bachelor of Commerce - Financial And Cost Accountancy
KLE College
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