RENUKUNTA CHARIL

• Managing daily line activities, prioritising, and assessing risks/impacts within existing processes and procedures to achieve targets and deliverables while maintaining training and development plans for team members.
• Processing inbound support calls, enhancing customer satisfaction levels; working on customer’s issues regarding the fraud happened on their credit cards.
• Tool used is Workstation and FDR command prompt where we handle the caller’s issue and work on the issue accordingly.
• Handling blocked accounts, by verifying the customer’s identity.
• Ensuring service delivery aligns with stringent quality standards.
• Good at skilfully evaluating and responding to varied customer needs, ensuring tailored solutions and maximum satisfaction
• Skill set : Customer Satisfaction, Issue Resolution, Continuous Learning, Time Management.

Account Management: Oversee client accounts, including contract negotiations, to ensure alignment with client expectations, and maximize profitability.
Record Keeping: Maintain accurate client account notes and inventory records for reference and analysis purposes.
Regular follow-ups for scheduled payments.
Omni-Channel Collaboration: Collaborate with omni-channel teams to strategize and execute campaigns, ensuring alignment with client objectives, and maximizing outreach effectiveness.

Build Long-Term Relationships: Cultivate trust, respect, and value with clients to foster enduring partnerships.
Client Communication: Engage with clients to comprehend their needs, effectively communicate the value of products/services, and provide necessary details.
First Point of Contact: Serve as the initial contact for matters concerning customer accounts, addressing inquiries, and resolving issues promptly.