Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Founding Sales Developement Representative
Loop Health India Private Limited
01.2025 - Current
Communicated with clients and customers to gather, provide and share updated information on products and services.
Utilized Salesforce CRM to manage leads, track activities, and update sales pipeline data
Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Managed and nurtured a pipeline of high-value enterprise accounts using Salesforce CRM.
Collaborated with cross-functional teams to tailor pitches for enterprise decision-makers.
Consistently created pipeline of 3 to 3.5 Cr every month.
Average of 50 to 60 Outbound prospects created every month.
Trained and supported junior sales representatives, promoting a collaborative team environment.
Exceeded quarterly KPIs through consistent prospecting efforts, including cold calling, email outreach, social media engagement, and referrals from satisfied customers.
Senior Business Development Representative
Nova Benefits Pvt Ltd
08.2023 - 10.2024
Motivated professional with experience in customer service and sales.
Skilled in understanding customer needs and building lasting relationships.
Strong communication and interpersonal abilities for superior service delivery.
Seeking full-time opportunities that offer professional growth and challenges.
Conducted market research to identify new business opportunities and areas for expansion.
Utilized Salesforce to manage and follow up with prospective leads efficiently.
Opened 50+ new accounts, consistently exceeding sales targets.
Prospected new clients through cold calling, networking, marketing, and database outreach.
Guest Relationship Executive (Internship)
Chai Point
02.2023 - 05.2023
Resolved client escalations with effective problem-solving strategies.
Built strong interpersonal and customer service skills.
Collaborated across teams to support business objectives.
Managed complex situations with practical, solution-oriented approaches.
Researcher (Internship)
EEPC India
01.2022 - 12.2022
Promoted international exhibitions (India-Tanzania & Jakarta 2022) and identified prospective engineering firms.
Built business pipeline through cold/warm outreach and client engagement.
Created tailored presentations and refined sales pitches to drive conversions.
Trained junior sales reps and managed member communications for renewals.
Education
MBA - International Business
Doon Business School
Dehradun, India
07-2023
Bachelor of Arts - Psychology, Journalism And English Hons
JAIN (Deemed-to-be University)
Bengaluru
08-2020
Skills
Accomplishments
Top performer with the highest number of meetings booked, completed and RFPs month on month.
Booked 46 demos MoM by generating interest from ICPs and other key stakeholders.
Produced a 5 Cr pipeline, MoM, in the mid-market team through outbound prospecting.
Aided AE to close some biggest accounts at Nova like Citiustech, Mpockket, Dbiz, etc.
Maintained less than 24% no-shows for booked meetings with ICPs and other stakeholders.
Proven ability to generate leads independently and efficiently through cold calling and other outreach methods.
Did 50% lead sourcing, MoM, by using tools like Apollo, Zoominfo, Signal Hire, and Lusha.
Improved Lead-to-meeting ratio by 48% to ensure a sufficient pipeline.
Got 20% of my meetings through email campaigns and other lead networks, which were dormant prior.
Promoted to Senior Business Development Representative (Sr. BDR) after 7 months as a BDR.
Bachelor of Arts - Psychology, Journalism And English Hons
JAIN (Deemed-to-be University)
Languages
English
Bengali
Hindi
Thai
Projects
Winter Live Project, comparison and contrast of international strategies of Tata Motors and Ashok Leyland. Porter's five forces on Automobile Industry. SWOT Analysis.
Comparative analysis of export potential and market opportunities of fish collagen & bovine collagen, highlighting their unique attributes, market demand, and potential for growth in various industries such as cosmetics, healthcare, and food.
Founding Sales Developement Representative at Loop Health India Private LimitedFounding Sales Developement Representative at Loop Health India Private Limited