REROUTHU BABU RAO
Retail store operations
Machilipatnam
Summary
Dynamic Assistant Store Manager with a proven track record at Vishal Mega Mart, excelling in customer relations and inventory control. Enhanced customer satisfaction through effective issue resolution and strategic store organization, fostering a loyal clientele. Skilled in staff supervision, driving team performance to achieve operational excellence and elevate sales.
Overview
8
8
years of professional experience
Work History
Team Leader
Metro Whole Sale
12.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Assistant Store Manager
Vishal Mega Mart
09.2020 - 07.2025
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Store Manager
Heritage Fresh
11.2018 - 04.2019
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Bank Loan Officer
ICICI Bank
11.2017 - 03.2018
- Maintained thorough knowledge of evolving regulatory requirements, ensuring full compliance in all lending activities.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Education
Master of Science - ELECTRONICS
Pavitra Degree College
Machilipatnam, India 04.2001 -
Skills
Stock management
Store organization
Customer relations
Customer service
Store operations
Inventory control
Staff management
Staff supervision
Inventory counting
Retail operations
Timeline
Team Leader
Metro Whole Sale
12.2025 - Current
Assistant Store Manager
Vishal Mega Mart
09.2020 - 07.2025
Assistant Store Manager
Heritage Fresh
11.2018 - 04.2019
Bank Loan Officer
ICICI Bank
11.2017 - 03.2018
Master of Science - ELECTRONICS
Pavitra Degree College
04.2001 -