Resa Phetsomphou
Summary
Knowledgeable manufacturer representative with solid background in managing client relationships and delivering tailored solutions. Successfully supported multiple accounts, ensuring client satisfaction and retention. Demonstrated effective communication and problem-solving skills to meet and exceed client expectations.
Overview
2
2
years of professional experience
Work History
Account Representative
SMC
01.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Document sales calls, projects, opportunities, contacts, success reports and activity in CRM
- Develop relationships with key decision-makers within designated strategic target accounts
Inside Sales Support/ Technical Sales Trainee
SMC
05.2023 - 12.2023
- Work in an Operational Center environment communicating with customers via telephone and email while utilizing a ticket-based system
assisting with Order Processing/Maintenance and Product Support - Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Actively participate in learning the activities of a technical support role
- Complete written and practical training in supply chain policy and procedures
Education
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN12-2023
Skills
- Customer engagement
- CRM proficiency
- Account management
- Adaptable and Cooperative in Team Environments
- Collaborative Team Player
- Communication and negotiations
- Time management and prioritization
- Quick resolution of client concerns
Timeline
Account Representative
SMC
01.2024 - Current
Inside Sales Support/ Technical Sales Trainee
SMC
05.2023 - 12.2023
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
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