Reshain Tete
Pune
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Poonawalla Fincorp
Pune
06.2024 - 12.2024
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Executive
Aairam Technologies LLP
Pune
12.2017 - 03.2023
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Processed orders accurately and efficiently in accordance with company policies.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Debt Collector
Credence Resources Management
Pune
03.2016 - 03.2017
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Achieved monthly collection targets through effective negotiation techniques.
- Monitored overdue accounts using automated information systems.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Updated collection databases and systems with payment arrangements and notes.
Education
Bachelor of Arts -
Delhi University
Pune12-2020
Skills
- Membership renewals
- Order management
- Complaint handling
- CRM software
- Database management
- Account management
- Data entry
Languages
English
First Language
Spanish
Elementary (A2)
A2
Timeline
Customer Service Officer
Poonawalla Fincorp
06.2024 - 12.2024
Customer Service Executive
Aairam Technologies LLP
12.2017 - 03.2023
Debt Collector
Credence Resources Management
03.2016 - 03.2017
Bachelor of Arts -
Delhi University
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