Resham Limbu

• Handled complex problems and issues by understanding root causes, and implemented effective solutions.
• Evaluated team performance on a regular basis, and provided constructive feedback and coaching for continuous improvement.
• Conducted comprehensive risk assessments and audits of user-generated content, identified potential threats to community integrity, and recommended actionable solutions.
• Conducted thorough training programme for new and existing content moderation team, enhancing their understanding of trust and safety policies, procedures, and increasing awareness and adherence to safety protocols.
• Analysed user behaviour and trends to inform policy updates and improve content moderation processes, resulting in a significant reduction in policy violations.

• Aiding in mitigating the risk of allowing user-generated content by creating a safe space for the users.
• Safeguarding brand reputations and ensuring all content is legally compliant in terms of security and privacy, as per the operating market.
• Facilitating the change or update in the content policy guideline as necessary to reflect the industry and market change.
• Adapted quickly to changes in content policies, ensuring compliance with updated regulations.
• Participated in regular training sessions to enhance understanding of digital safety and content management.
• Maintained up-to-date knowledge of current events and cultural trends to inform content moderation decisions.
• Supported new team members through mentoring and training on best practices in content moderation.
• Analyzed content trends to predict potential areas of concern and proactively address them.

• Tracked, measured, and analyzed all blog initiatives to report development and outcomes to the clients.

1. Assisted a customers with product selection, purchases and resolved inquiries to ensure satisfaction.

2. Consistently achieved and exceeded a sales target through a product expertise and upselling techniques.

3. Maintained store organization and executed promotional displays to enhance customer experience.

4. Processed transactions accurately, Including cash , card payments and returns.