Reshma B.
Visakhapatnam
Summary
Dynamic IT professional with experience at Tata Consultancy Services, excelling in server maintenance and incident management. Proven ability to enhance system security through effective patch management and capacity planning. Strong communicator, adept at guiding teams and resolving complex issues, ensuring optimal performance and adherence to service level agreements.
Overview
4
4
years of professional experience
Work History
Assistant System Engineer
Tata consultancy services
Hyderabad
05.2022 - Current
- Performed end-to-end server maintenance and patch management across RHEL, SUSE, Windows, Management Servers, and AAF Client Servers, including OS updates, CUP planning, disk space management, server decommissioning, and routine health checks to ensure infrastructure stability and performance.
- Monitored and triaged incident tickets, replicated issues in test environments, and routed them to the appropriate support teams, while also performing first-level troubleshooting to reduce resolution time and enhance operational efficiency.
- Managed security and access configurations, such as URL whitelisting and compliance-related tasks, ensuring controlled and secure system access aligned with organizational security policies.
- Provided onboarding support and technical mentorship by delivering structured knowledge transfer (KT) sessions, and continuous handholding for new team members, enabling smoother transitions and faster ramp-up times.
- Collaborated with cross-functional teams for infrastructure operations, driving proactive system monitoring, root cause analysis, and optimization efforts to support business continuity, and service reliability.
Sr. Associate
WNS Global Services
01.2021 - Current
- Contributed as an operations executive in the healthcare sector.
- Validating the insurance claim-related documents and processing them to the next level team.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Education
B.Tech - Computer Science Engineering
Dadi Institute of Engineering and Technology
Anakapalli05.2019
Intermediate -
Sri Chaitanya jr. college
Andra Pradesh05.2015
10th Class -
Girish Vidyaniketan
Andra Pradesh03.2013
Skills
- C
- C
- Server maintenance
- Incident triage
- Patch management
- Windows OS patching
- Capacity planning
- System monitoring
- IT infrastructure
- Incident management
Activities
- Certified by Miracle Software Solutions on IOT
- Certificate of participation in JAVASCRIPT workshop at Coding Sastra
- Certified and participated in CLOUD COMPUTING with Amazon Web Services
Personality Traits
- Hardworking and able to learn new things quickly
- Determination to achieve desired goals
- Capable of adapting to challenging situations.
Hobbies and Interests
- Taking care of my new born baby
- Listening to music
- Doing craft works
Areas Of Interest
- Quality assurance
- System integration testing
- Automation testing
- Load testing
- Python
Personal Information
- Father's Name: B. Govinda Rao
- Mother's Name: B. Sujatha
- Date of Birth: 07/13/97
- Gender: Female
- Nationality: Indian
Affiliations
- Developed strong multitasking and time management skills while balancing baby care, household responsibilities, and personal wellness
- Strengthened my emotional intelligence, patience, and resilience—key traits that enhance team collaboration and leadership
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and I am also confident of my ability to work in a team.
Languages
English
First Language
Telugu
Proficient (C2)
C2
Timeline
Assistant System Engineer
Tata consultancy services
05.2022 - Current
Sr. Associate
WNS Global Services
01.2021 - Current
B.Tech - Computer Science Engineering
Dadi Institute of Engineering and Technology
Intermediate -
Sri Chaitanya jr. college
10th Class -
Girish Vidyaniketan
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