Summary
Overview
Work History
Skills
Languages
Accomplishments
Timeline
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Reshma Begum

Reshma Begum

Summary

To leverage seven years of experience in the jewelry retail sector to contribute to a dynamic and forward-thinking organization. Seeking a challenging role where a passion for jewelry, proven sales expertise, and a customer-centric approach can drive business success and elevate the overall customer experience.

Overview

7
7
years of professional experience

Work History

Sales Executive

Malabar Gold & Diamonds
06.2024 - Current
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.

Retail Sales Officer

Tanishq Jewellery
10.2022 - 06.2024
  • Begin the day by checking the inventory levels and ensuring that all products are properly displayed
  • Verify that the store is clean, well-lit, and visually appealing for customers
  • Record the opening sales figures from the previous day and compare them to the set targets
  • Monitor real-time sales throughout the day, keeping an eye on high-performing products and slow movers
  • Regularly update the sales dashboard or system to reflect the latest transactions
  • Document any customer feedback or comments received during the previous day
  • Review customer interactions and identify areas for improvement in service or product offerings
  • Share positive feedback with the team to boost morale
  • Evaluate the success of upselling and cross-selling strategies from the previous day
  • Identify products that have potential for upselling and ensure staff are trained on effective techniques
  • Track the movement of inventory, noting any fast-selling or slow-moving items
  • Update the inventory system to reflect the latest stock levels
  • Identify items that may need restocking and communicate with the procurement team
  • Reconcile the cash register and verify that all transactions are accurately recorded
  • Check for any discrepancies and investigate if needed
  • Prepare the cash for deposit in accordance with store policies
  • Generate and analyze daily sales reports, including total sales, average transaction value, and units sold
  • Compare current performance against targets and the previous day's performance
  • Identify any notable trends or deviations and report them to management
  • Conduct a final check on inventory levels and ensure that all products are securely stored
  • Close out the cash register and reconcile the day's sales
  • Secure the premises, including activating security systems
  • Hold a brief meeting with the sales team to discuss the day's performance
  • Recognize outstanding efforts and discuss areas for improvement
  • Provide feedback on sales techniques and customer interactions
  • Maintain detailed records of daily sales figures, customer feedback, and any notable observations
  • Document any issues or challenges encountered and propose solutions

Sales Executive

Kamadhenu Jewellery
02.2018 - 09.2021
  • Greet customers warmly and assist them in exploring the jewelry collection
  • Provide information about various jewelry pieces, including materials, designs, and pricing
  • Help customers make informed decisions based on their preferences and budget
  • Actively engage in selling jewelry items and accessories to meet or exceed sales targets
  • Upsell and cross-sell products to maximize the average transaction value
  • Utilize effective sales techniques to create a sense of urgency and encourage purchases
  • Stay updated on the latest jewelry trends, materials, and designs
  • Demonstrate a comprehensive understanding of the features and benefits of each product
  • Answer customer queries regarding jewelry care, customization options, and warranties
  • Assist in maintaining an aesthetically pleasing and organized store layout
  • Participate in periodic product displays and window dressing to attract customer attention
  • Ensure that all jewelry items are properly tagged and priced
  • Build and maintain positive relationships with customers through effective communication and service
  • Follow up with customers to ensure satisfaction and address any post-purchase concerns
  • Collect customer feedback and convey insights to the management for continuous improvement
  • Process sales transactions accurately and efficiently using the point-of-sale (POS) system
  • Handle cash, credit cards, and other payment methods in compliance with store policies
  • Maintain proper documentation of sales and inventory records
  • Adhere to security protocols to prevent theft or loss of merchandise
  • Monitor the shop floor for any suspicious activities and report incidents to the management

Skills

  • Customer Service
  • Sales Acumen
  • Product Knowledge
  • Ethical Conduct
  • Adaptability
  • Problem-Solving
  • Attention to Detail
  • Time Management

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)

Accomplishments

  • The three-day ZOYA Exhibition held at Taj Coromandel Hotel in Chennai in 2023 was meticulously executed, with flawless arrangement and handling of stock between the boutique and the hotel., 03/2023
  • The sale involved a transaction of gold valued at 1 crore to a single customer.
  • Over the past two years, I have received the Siaram of the Month award four times.
  • I successfully achieved my targets for the past two years, exceeding expectations with a remarkable 120% performance, starting from 2022., 01/2022

Timeline

Sales Executive

Malabar Gold & Diamonds
06.2024 - Current

Retail Sales Officer

Tanishq Jewellery
10.2022 - 06.2024

Sales Executive

Kamadhenu Jewellery
02.2018 - 09.2021

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Reshma Begum