Reshma Begum
Sales Manager
Chennai
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Manager (ASEAN & CIS)
Phoenix Medical Systems Private Limited
Chennai
01.2021 - 03.2023
- Appointing and collaborating with Distributors in different countries to make strategic sales decisions.
- Supporting the distributor in registering the product in their country
- Set objectives and led distributor sales team to achieve business goal.
- Traveled from India to different countries to reach customers and distributors in international markets.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Kept operations in compliance with federal and state laws, industry regulations and corporate requirements.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Visited customer sites in differnt countries to deliver sales presentations and demonstrate products or services.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager - Sales Support (international)l
Phoenix Medical Systems Private Limited
Chennai
10.2017 - 12.2020
- Manage the export process from start to finish;
- Supporting the distributor in different countries with documents for registering the product as per their country regulations
- Prepare offers, collecting orders and executing it via CRM
- Liaise with customers to obtain information to ensure correct order information.
- Liaise between Production team, Forwarders and customer to obtain up to date shipment information
- Preparing invoices and shipping documents for the shipment
- Provide transport companies with the relevant information to ensure customer delivery requirements are met;
- Ensure correct documentation is on file and act accordingly as set out in the instructions
- Maintain documents and records for external and internal audits
- Participating in conference and events support business development
Assistant Manager - Sales Support
Phoenix Medical Systems Private Limited
Chennai
04.2014 - 09.2017
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Supporting the sales team in CRM training
- Supporting sales team in offer generation in private market and government tenders
- Following up on Payment collections with sales ream and clients ensuring smooth flow of company operations.
- Closing deals directly over phone for the uncovered regions
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Coordinator
Phoenix Medical Systems Private Limited
Chennai
01.2009 - 03.2014
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Enhanced product presentation and promotional material displays, working alongside sales representatives.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Maintained long-term relationships with high net-worth customers
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
Service Coordinator
Phoenix Medical Systems Private Limited
Chennai
07.2006 - 12.2008
- Responded to customer calls and emails to answer questions about products and services.
- Allotting service reps for the calls and providing offers for required spares and maintenance contracts
- Customer payment collections
- Kept detailed records of customer interactions to track and resolve issues quickly
- Provided training and support to new associates to help provide high-quality customer service.
- Maintaining record for audits
Education
Bachelor Of Business Administration - Business Administration
Madras University
Chennai 06.2005 - 07.2008
Secondary Education - 10th
St.Theresa's Matriculation School
Pallavaram, Chennai 05.1994 - 04.2002
Diploma - Electrical, Electronics Engineering
Institute of Road Transport Education Institution
Chromepet, Chennai 06.2002 - 05.2005
Skills
Negotiation
undefinedTimeline
Manager (ASEAN & CIS)
Phoenix Medical Systems Private Limited
01.2021 - 03.2023
Assistant Manager - Sales Support (international)l
Phoenix Medical Systems Private Limited
10.2017 - 12.2020
Assistant Manager - Sales Support
Phoenix Medical Systems Private Limited
04.2014 - 09.2017
Sales Coordinator
Phoenix Medical Systems Private Limited
01.2009 - 03.2014
Service Coordinator
Phoenix Medical Systems Private Limited
07.2006 - 12.2008
Bachelor Of Business Administration - Business Administration
Madras University
06.2005 - 07.2008
Diploma - Electrical, Electronics Engineering
Institute of Road Transport Education Institution
06.2002 - 05.2005
Secondary Education - 10th
St.Theresa's Matriculation School
05.1994 - 04.2002
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