Reshma Dubey
Training Manager
Thane
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Training Manager
Kotak Mahindra Bank
Thane
11.2022 - Current
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Assisted in development of employee assessments to measure training value.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Researched and obtained relevant course materials to achieve training objectives.
Assistant Customer Service Manager
Kotak Mahindra Bank
Thane
08.2016 - Current
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Recommended products and services to meet customers' credit card and banking needs.
Escalation Specialist - Deputy Manager
Kotak Mahindra Bank
Thane
08.2016 - Current
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
- Escalated customer issues to management for appropriate action to be taken.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Education
Dhyansadhna College - Banking And Insurance
Oxford English High School
Thane 04.2013 - 03.2016
Skills
Leadership training
Timeline
Training Manager
Kotak Mahindra Bank
11.2022 - Current
Assistant Customer Service Manager
Kotak Mahindra Bank
08.2016 - Current
Escalation Specialist - Deputy Manager
Kotak Mahindra Bank
08.2016 - Current
Dhyansadhna College - Banking And Insurance
Oxford English High School
04.2013 - 03.2016
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