RESHMA FIROSLAL
Branch Manager
Summary
Seeking a challenging role with a rapidly growing organization that offers diverse goals and job objectives within a contemporary and cost-effective business environment. Contributing skills and expertise in driving organizational success through strategic planning, effective communication, and strong problem-solving abilities. Committed to delivering exceptional results by leveraging experience in streamlining operations, fostering team collaboration, and implementing innovative solutions. Passionate about continuously learning and adapting to new technologies and industry trends to stay ahead in a dynamic and competitive market.
Overview
9
9
years of professional experience
Work History
Branch Manager
TONI & GUY
08.2022 - 09.2024
- Recruiting, hiring, training and coaching salon staff
- Creating work schedules for employees
- Inventorying salon supplies and reordering as needed
- Ensuring that the salon environment meets cleanliness and hygiene standards required by law
- Monitoring staff's completion of continuing education requirement needed to maintain licensure
- Resolving client complaints
- Marketing the salon to attract new customers
- Performing salon services for customers as needed
Branch Manager
LE BEAUTE SALON
12.2021 - 06.2022
- Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments
- Recruiting salon staff that meets mandatory educational and licensing requirements
- Preparing work schedules for salon staff
- Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance
- Monitoring salon supplies and equipment and ordering new stock as needed
- Creating and distributing promotional material to attract new clients
- Addressing and resolving client complaints regarding salon services and employee behavior
- Processing clients' payments and maintaining accurate financial records
- Ensuring that the salon is clean and well-maintained at all times
- Responsible for Salon Marketing and Conversions
Floor Manager /Assistant Clinic Manager
7D MEDICAL CENTER
10.2016 - 11.2021
- Managing staff: Overseeing nursing staff and other personnel, including delegating tasks to ensure patients receive care
- Implementing policies: Ensuring compliance with healthcare laws, regulations, and hospital policies, and implementing policies and protocols to maintain high standards of patient care
- Addressing issues: Resolving issues related to patient care or staff performance, and addressing customer queries
- Managing inventory: Ensuring stock availability and proper organization
- Training employees: Providing training and guidance to new and existing employees
- Communication: Communicating needs and those of others, and gathering information to make informed decisions
- Leadership: Motivating staff to improve productivity and business success, and ensuring staff respond positively to messages
Clinic Administrator/Manager
MODERN MEDICAL CENTER
01.2016 - 01.2021
- Clinic Administrator (2016-2018): Participate in the planning and development of policies and procedures, clinic-specific procedures and programs
- Ensure compliance with established clinical policies and procedures
- Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies
- Reviews operational problems / policies and recommends solutions and changes to Medical
- Recruit, hire, trains and supervises assigned employee
- Serve as the first point of contact for patient and external customer complaints
- Managing sales associates and massage therapy staff
- Creating and maintaining staff and therapist work schedules
- Generating sales reports, payroll, bank deposits, maintaining inventory and ordering supplies at Clinic Administrator request
- Manage all aspects of the clinic administrative operations from scheduling appointments, patient check in and check out
- Clinic Manager (2018-2021): Oversee daily clinic operations
- Develop, implement, and monitor the clinic's budget
- Take inventory, and order necessary supplies and equipment
- Hire and train new employees
- Create new policies and procedures and ensure they make staff aware of new changes
- Supervise staff and complete routine performance reviews
- Ensure the healthcare facility is following provincial/territorial and federal healthcare regulations
- Update patient medical records
Education
SSLC - undefined
Kerala Board of Education
KeralaHSE - undefined
Kerala Board of Higher Secondary Education
KeralaBachelor of Dentistry (BDS) - Not Completed
Kerala University of Health Sciences
KeralaSkills
Microsoft Word
Microsoft Excel
Outlook
Teams
CRM
ERP
Insta
HMS
Oracle
Netsuite
Zoho
Dr Chrono
Zenoti
FRESHA
BillieZ
Kit19
office billing software
salon billing software
hospital billing software
rules and regulations knowledge
time management
attention to detail
professional demeanor
customer service
organized multitasker
inventory tracking
vendor relations
schedule management
training management
flexibility
adherence to office policies
financial records management
Accomplishments
- Proficient in office, salon and hospital billing software
- Thorough knowledge of applicable rules and regulations
- Excellent time management
- High level of attention to detail
- Pleasant and professional demeanor at all times
- Effective and compassionate when dealing with customers in difficult situations
- Organized multitasker with ability to prioritize accurately
- Inventory tracking and maintenance, including vendor relations
- Schedule and training management for staffs
- Flexibility in adapting to schedule changes and unexpected situations
- Adherence to office policies and procedures
- Financial records maintenance and management
Personal Information
- Passport Number: N1619261
- Date of Birth: 07/16/95
- Nationality: India
- Marital Status: Married
Timeline
Branch Manager
TONI & GUY
08.2022 - 09.2024
Branch Manager
LE BEAUTE SALON
12.2021 - 06.2022
Floor Manager /Assistant Clinic Manager
7D MEDICAL CENTER
10.2016 - 11.2021
Clinic Administrator/Manager
MODERN MEDICAL CENTER
01.2016 - 01.2021
SSLC - undefined
Kerala Board of Education
HSE - undefined
Kerala Board of Higher Secondary Education
Bachelor of Dentistry (BDS) - Not Completed
Kerala University of Health Sciences