Reshma Ganta
Summary
Business Analyst with 2+ years of dedicated BA experience and 3+ years overall in techno-functional and product-focused roles. Skilled in requirements gathering, documentation, process mapping, stakeholder communication, and UAT across ERP and SAAS based solutions under F&B domain. Proven expertise in translating business needs into functional deliverables (BRD, FRD, RTM, User Stories) and collaborating with cross-functional teams to drive product enhancements. Adept at data validation (SQL), product consulting, and proficient with Jira, Confluence, Tableau, and Draw.io. Brings a unique combination of technical foundation, analytical problem-solving, and strong communication skills as a published author, enabling both clarity in documentation and empathy in product development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Consultant (Business Analysis & Product Consulting)
Infor
08.2024 - Current
- Gathered and analyzed requirements for SaaS product features, workflows, and integrations by collaborating with business users, product teams, and pre-sales.
- Created BRDs, FRDs, User Stories, RTMs, and user guides to ensure requirement clarity and stakeholder alignment.
- Built process flow diagrams and wireframes using Draw.io to visually represent requirements and solutions.
- Configured SaaS workflows, automated approvals, and streamlined reporting, leading to improved adoption and reduced manual effort.
- Supported sprint planning, backlog grooming, and UAT testing to ensure requirements were implemented as intended.
- Conducted data validation to identify bottlenecks and provide data-driven recommendations.
- Worked on modules including specification management, formulation, access control, and label/claims generation to ensure compliance and customer efficiency.
- Designed and delivered custom reports and dashboards using Tableau to monitor product usage, KPIs, and compliance metrics, enabling data-driven decisions.
A4 Analyst
Capgemini
07.2022 - 08.2024
- Acted as a liaison between customers and technical teams, analyzing the user issues and converting them into structured requirements for resolution.
- Delivered customer-focused support to 500+ users, achieving 95% resolution rate within SLA with zero escalations identifying customer pain points.
- Recognized for strong analytical problem-solving and clear communication, ensuring consistent delivery in a fast-paced environment collaborating with stakeholders.
- Documented detailed knowledge base articles and process notes for recurring issues to improve customer experience.
Education
MBA - Human Resource Management
Andhra University
01.2026
BTECH - Computer Science and Engineering
IIIT Srikakulam
01.2022
PUC - MPC
IIIT Srikakulam
01.2018
Matriculation - undefined
Sri Prakash Vidya Niketan
01.2016
Skills
- Product and Analytical Skills:
- Tools:
Requirement Gathering and Analysis Agile/Scrum Ceremonies Product Lifecycle Management (Optiva) Documentation Analytical Thinking Cross-Functional Collaboration Software Development Life Cycle Epics and User Stories
Jira (Basic) Confluence (Basic) Tableau (Basic) Drawio (Basic) Visual Studio ServiceNow Android Studio (Basic)
- Soft Skills:
- Technical Skills:
Communication Client Interaction Presentation Skills Content Writing Running meetings
VB Net SQL XML Prompt Engineering HTML CSS Java Python C Language
Accomplishments
- Qualified and placed under top 50 teams in Innovators Challenge 2019 for a project, Vehicle Parking Security Device.
- Published the following books which are streaming live on Amazon, Flipkart, Google Play Books, and Amazon Kindle:
- What If Your Crush Secretly Loves You? (Book 1: Prose) in 2020
- From the Residuals of Memories (Book 2: Poetry) in 2021
- What If Your Crush Secretly Loves You? 2 (Book 3: Prose) in 2021
- My Heart’s Echo (Book 4: Poetry) in 2023
Certification
- Product Lifecycle Management Basics (Great Learning Academy)
- Prompt Engineering for ChatGPT (Great Learning Academy)
- Introduction to Business Analysis (Alison)
- Business Analysis "A to Z" Masterclass (Udemy)
Timeline
Associate Consultant (Business Analysis & Product Consulting)
Infor
08.2024 - Current
A4 Analyst
Capgemini
07.2022 - 08.2024
BTECH - Computer Science and Engineering
IIIT Srikakulam
PUC - MPC
IIIT Srikakulam
Matriculation - undefined
Sri Prakash Vidya Niketan
MBA - Human Resource Management
Andhra University