RESHMA HORE
Managing Design Projects
New Delhi
Summary
Results-driven Management Consultant adept at helping companies improve operational efficiency, team productivity and employee motivation. Hands-on leader with exceptional organizational, critical thinking and prioritization skills. Possessing over 8 years of related experience and passion for contributing to business success.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Management Consultant
Accenture
Gurugram
07.2022 - Current
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Appointed design consultants and encouraged performance pursuant to deed and scope of service.
- Spearheaded design process to align with client specifications and budget.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created curricula, research topics and conceptualized course format, subject matter, and presentation.
- Planned and monitored implementation of technology-based learning programs.
- Provided job analysis in line with instructional design principles for successful mentoring.
- Created plans and communicated deadlines to complete projects on time.
- Targeted diverse learning modalities while consulting for development in new course content and training programs.
- Successfully manage multiple global projects and deadlines while coordinating variety of project design resources.
- Partnered with senior leaders to drive change by evaluating methodologies, tools and templates at enterprise level.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Project Analyst
American Express
Gurugram
05.2022 - 07.2023
- Reported project cost analyses to enhance workflow and increase profits.
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Provided reports on aspects of ongoing projects such as interdepartmental synergy, redundancy, production bottlenecking and more.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Devised standardized project management documentation to streamline future management of repetitive projects.
- Preparing, reviewing, and maintaining in-depth reports regarding important project data that was distributed to client on weekly basis.
- Assessed clients' ongoing projects for potential issues, advising project managers on possible solutions and necessary precautions.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Contributing to project planning, budgeting, and overall strategy.
- Conducting and presenting a feasibility analysis for proposed projects.
- Establishing key performance indicators.
- Monitoring and evaluating the overall project.
- Analyzing project data and producing insights to optimize performance.
- Identifying problems and shortfalls and proposing solutions.
- Providing operational support such as liaising with stakeholders, tracking timelines, etc.
- Maintaining project contracts and financials.
Instructional Designer
American Express
Gurugram
03.2018 - 05.2022
- Planned and monitored implementation of technology-based learning programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Targeted diverse learning modalities in development of new course content and training programs.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Provided job analysis in line with instructional design principles for successful mentoring.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Designed and delivered web-based, self-directed learning materials.
- Analyzed and evaluated training effectiveness and program outcomes.
- Drove change management within Design team to help Designers understand importance of –Active learning, Flipped classroom approach, and Blended training.
- Drove results through training needs analysis and subject matter research followed by developing innovative solutions for various learners across company. Examples of this include -Credit Bureau Unit Misdirect Calls project, Updates to EMEA Data Security, and Project Neptune.
- Actively demonstrated importance of teamwork to incorporated ideas and expertise to improve productivity and quality across teams.
- Continually seeks and applies feedback to improve performance.
- Experience with using Learning Management Systems (e.g., Cornerstone) for uploading, testing, viewing reports for Web Based trainings.
- Demonstrated performance by tracking progress of work and initiating actions when projects are stalling.
- As a member of the Maintenance Hub drove innovation and performance improvements through following:
- Proposed and helped implement the idea of creating a team library within the Jive site and creating multiple web-based trainings to help training the new team members.
- Organized, scheduled, and facilitated two-week long training for peers to support design skill enhancement.
- Developed various marketing brochures (logos, posters, newsletters, infographics, and presentations) and guaranteed that they exceed the expectations of the clients.
- Managed up to five projects or tasks at a time while adhering to strict deadlines.
- Recommended and consulted with clients on the most appropriate options based on their overall marketing goals.
- Solid understanding of graphic design principles including color theory, layout, and the communication of complex data via visual objects, for example, used Illustrator, Photoshop, Dreamweaver to create logos, images, and layouts for multiple projects.
- Designed website layouts, templates, and unique branded looks.
- Experience with interpreting guidelines from a visual identity system and applying American Express global branding requirements to a variety of print and web-based publications in a creative and attractive manner.
Senior Credit Specialist
American Express
Gurugram
08.2016 - 03.2018
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
- Provided hands-on training in daily processes and job duties.
- Prepared reports of findings and recommendations.
- Collaborated with compliance to facilitate a process change allowing release of Case IDs to the customer.
- Identified an error in letters being sent to past due customers causing complaint and call back.
- Worked with compliance to correct multiple errors thus improving processes and receiving award.
Junior Engineer
HCL Technologies
Noida
07.2015 - 08.2016
- Adhered to timelines to meet quality assurance targets.
- Studied corrections from senior engineers to learn and grow professionally.
- Assisted engineers with inspections of finished construction.
- Consulted with other disciplines and clients to resolve issues effectively.
Education
B. Tech - Biotechnology
Bengal College of Engineering And Technology
Durgapur 08.2011 - 05.2015
Skills
Project planning and development
Project Management
Strategic planning
Staff Management
Coaching and mentoring
Verbal and written communication
Negotiation and Budgeting
Articulate 360 (Storyline, Rise, etc)
Adobe Creative Suite (Captivate, Illustrator, InDesign, Premiere Pro, After Effects, Photoshop, etc)
MS 365 Suite (Word, PowerPoint, Excel, Project, Planner, Outlook, SharePoint,
JIRA
Vyond and Powtoon
UPerform and Walkme
Website, Logo, and Graphics Development
Certification
Certified PMP® from Project Management Institute (PMI)
Timeline
Management Consultant
Accenture
07.2022 - Current
Project Analyst
American Express
05.2022 - 07.2023
Instructional Designer
American Express
03.2018 - 05.2022
Senior Credit Specialist
American Express
08.2016 - 03.2018
Junior Engineer
HCL Technologies
07.2015 - 08.2016
B. Tech - Biotechnology
Bengal College of Engineering And Technology
08.2011 - 05.2015