Reshma Jetwani
Agra
Summary
Results-driven MBA graduate with 5 years of professional experience, including 4 years in a support role and 1 year in risk management. Recognized with multiple awards for exceptional performance and dedication. Skilled in process optimization, risk assessment, and stakeholder communication. Adept at driving operational efficiency while ensuring compliance with organizational policies and regulations. Seeking a challenging role where expertise can contribute to achieving business objectives.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
2
2
Languages
Work History
Risk Analyst and Support Executive
SimplifyEm
10.2024 - Current
- Company Overview: SimplifyEm is a property management software designed to help landlords and property managers streamline their operations
- It offers tools for tracking income and expenses, managing tenants and leases, and handling maintenance requests
- Conducting detailed risk assessments by analyzing financial, operational, and strategic data
- Identifying potential risks and vulnerabilities in business processes and developing mitigation strategies
- Preparing detailed risk reports and presentations for management and stakeholders
- Managing customer interactions through chats and emails to address queries and concerns
- Escalating complex issues to relevant departments for swift resolution
- Maintaining detailed records of customer interactions and transactions in CRM systems
- Delivering professional and courteous service to uphold the company's reputation
- Collaborating with internal teams to improve service processes and address recurring issues
- SimplifyEm is a property management software designed to help landlords and property managers streamline their operations
- It offers tools for tracking income and expenses, managing tenants and leases, and handling maintenance requests
Senior Support Executive
Ienergizer
08.2019 - 08.2024
- Company Overview: Roblox is a US-based gaming company providing a platform for millions of users worldwide to create and play games
- We provide customer support via chats, calls, and emails, serving customers globally and ensuring quick resolution of their queries in multiple languages
- Dealing with customer queries via chats, calls, and emails
- Responding professionally to customer queries, ensuring the information given is accurate
- Recognizing, registering, and resolving customer complaints - implementing solutions and prevention mechanisms and escalating issues where necessary
- Providing accurate, valid, and complete information by using the right methods/tools
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution
- Roblox is a US-based gaming company providing a platform for millions of users worldwide to create and play games
- We provide customer support via chats, calls, and emails, serving customers globally and ensuring quick resolution of their queries in multiple languages
Education
Master of Business Administration -
GLA University
Bachelor of Business Administration - undefined
Dr. B.R. Ambedkar Agra University
High School - CBSE
Agra Public School
Secondary School - ICSE
St. Francis Convent Public School
Skills
- Risk Assessment & Mitigation
- Operational Support & Coordination
- Stakeholder Communication
- Process Improvement & Optimization
Personal Information
- Date of Birth: 01/04/97
- Nationality: Indian
- Religion: Hindu
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Father'sname
Mr. Jamna Das Jetwani
Timeline
Risk Analyst and Support Executive
SimplifyEm
10.2024 - Current
Senior Support Executive
Ienergizer
08.2019 - 08.2024
Bachelor of Business Administration - undefined
Dr. B.R. Ambedkar Agra University
High School - CBSE
Agra Public School
Secondary School - ICSE
St. Francis Convent Public School
Master of Business Administration -
GLA University
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