RESHMA K
Bangalore
Summary
Focused individual skilled at mentoring and leading new team members on company procedures. Enables clients to reduce the optimal level of care while promoting good quality services. Productive, hardworking, and known for consistent stellar performance against target goals and customer service expectations to achieve organizational objectives.
Overview
5
5
years of professional experience
Work History
KYC SME (Subject Matter Expert)
11.2022 - Current
- Part of the Quality audit team involved in end-to-end auditing works and took feedback session to reduce errors
- Ensured all the assigned cases are proactively managed with valid observations
- Preparation of team's error daily weekly & monthly reports
- On the floor training of new employees in all the segments
- Appointed as teams POC to track attendance, log sheets and support team.
KYC Analyst
SLICE PAY
09.2021 - 10.2022
- Part of the credit risk team responsible for verifying KYC related documents of customers & ensure a hassle-free client on boarding and approval process by following AML & regulatory standards
- Responsible for analyzing documents provided by clients are legit and advising whether any further information or documents is required from the customer
- Ensure Minimal client outreach and enable requests for all required documentation and verifications in the first-time round through email and phone calls
- Follow Standard Operating procedures ('SOP's) and Operation Level Agreements (OLA's) to achieve accurate and timely account opening
- Making the analysis based on internal policies and find out the suspicious
- Worked on Customer services chat process, Account deletion process, Cibil process, Video KYC process, Cashier transaction monitoring & approval process
- Conducted focused audits and took feedback sessions for error contributors to reduce errors
- Timely escalation of any high complex risk issues identified to management activity and ensures any changes required are implemented
- Selected for doubt squad team to resolve the queries and train new hires until they hit the production and churn out numbers.
SENIOR ASSOCIATE
WIPRO LMT.
08.2020 - 08.2021
- Responsible for resolving all the queries & escalations requests regarding verification of documents and handling all payments related queries
- Providing process-related assistance to new operators (floor support)
- Responsible for monitoring TAT Breach as a POC to ensure TAT priority and work allocations
- Auditing the work processed to ensure quality work as per error standards
- Handling RPA BOT document escalations and working on tenured activities
- Took doubt clearing and feedback sessions for new joiners to reduce errors.
ASSOCIATE
WIPRO LMT.
11.2019 - 08.2020
- Receiving various documents and invoices for verifications & initiating payments after validating them as per work standards
- Responsible for ensuring customer satisfaction by handling queries regarding their documents and payments via emails and apps
- Manages all the official documents and uploads related documents in client's tools and database
- Forwarding requests and queries as per escalation policy to higher level of support for confirmations when necessary
- Understand & Priorities the work according to the needs of Customers without affecting SLA
- Took up initiatives for the team by organizing refresher sessions.
Education
B.com -
KLE Society's Degree College (Bangalore University)
01.2019
Pre-University Course -
Gouthama Siddaartha PU College
01.2016
SSLC -
Karnataka State Secondary Education Board
01.2014
Skills
- Experience working on tools like Zen desk, internal tool, Knack, Orbit, Exotel, Basic Microsoft Excel & Google Sheets
- Invoice processing, Customer management, Documents verification, Accounts payable, Training, Auditing, Employee relationship Management & Process Management
- KYC, Customer On Boarding, Training, Quality Checker
Accomplishments
- Participated and Won 1st place in chess competition at college level.
- Organizer in 'Looming Mercenaries' in I Cube (college fest)
- Selected as the team's POC to monitor TAT and assign priority work during high inflow.
- Appreciated by clients for supporting during heavy backlogs.
- Recognized as the best for overall performance at Wipro.
- Rewarded Employee of the month at Wipro (Thrice).
- Selected for doubt squad team and focused audit team.
Personal Information
- Date of Birth: 10/22/98
- Gender: Female
KYC AML
Have attended the KYC AML Sessions.
Timeline
KYC SME (Subject Matter Expert)
11.2022 - Current
KYC Analyst
SLICE PAY
09.2021 - 10.2022
SENIOR ASSOCIATE
WIPRO LMT.
08.2020 - 08.2021
ASSOCIATE
WIPRO LMT.
11.2019 - 08.2020
B.com -
KLE Society's Degree College (Bangalore University)
Pre-University Course -
Gouthama Siddaartha PU College
SSLC -
Karnataka State Secondary Education Board