Summary
Overview
Work History
Education
Skills
Websites
Certification
Voluntary Engagement
Events Organized
Other Engagements
Languages Known
Affiliations
References
Timeline
Generic

Reshma Khan

Mumbai

Summary

Results-oriented practicing development professional in WASH and sustainable waste management, with a strong track record of leading development projects that align with CSR, ESG, and SDG priorities. Skilled at forging government, corporate, and community partnerships, mobilizing resources, and delivering inclusive, climate-resilient solutions. Known for combining research, operations, and field leadership to create sustainable impact models adaptable across geographies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager - Compliance & Sustainability Partnership

Ecyclear
Mumbai
05.2025 - Current
  • Ensured compliance with industry regulations and company policies.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.

City Manager

Bintix Waste Research Pvt. Ltd.
Mumbai
07.2023 - 05.2025
  • Managed overall operations in dry waste management for over 3,000 households across Mumbai and Navi Mumbai.
  • Created and implemented long-term strategic plans for city development.
  • Established short-term goals for improving efficiency within each department.
  • Developed and maintained relationships with local, state, and federal agencies.
  • Monitored daily activities through a SaaS platform to ensure SOP compliance and improve efficiency.
  • Analyzed operational data weekly and monthly to create strategies aligning with targets.
  • Enhanced service delivery standards using CRM processes to improve customer engagement.
  • Developed SOP documents, proposals for Residential Welfare Associations, and monitoring tools for operational efficiency.
  • Trained team members and field staff on dry waste management SOPs to build capacity.
  • Conducted awareness sessions with communities to connect with potential leads.

Junior Manager - WASH Nutrition Resource Group

Gram Vikas
Odisha
08.2022 - 07.2023
  • As a part of the resource group, I contributed in research and creating strategies, developed knowledge materials, conducted capacity building activities and provided overall support to the Sanitation & Health team in 7 districts.
  • Designed and piloted area specific strategies on solid waste management, WASH behaviour, 1000 days nutrition at the village level.
  • Developed WASH Learning Modules and IEC Materials.
  • Built capacities of the field teams and village level volunteers on local solutions of WASH specific themes through trainings, workshops and field visits.
  • Collaborated with the local as well as international NGOs for field engagements.
  • Conducted village level assessments and supported in district level planning and monitoring on WASH specific activities across different field locations.

Thematic Coordinator of Sanitation & Health

Gram Vikas
Odisha
07.2021 - 07.2022
  • Overseeing of the field level implementation of WASH specific activities in 6 gram panchayats of the tribal block of Thuamul Rampur, Kalahandi district.
  • Built capacities of village-level cadres and field staffs on WASH specific themes.
  • Liaised with the SHGs, Anganwadi workers, and ASHA to mobilize local communities for conducting WASH-related activities at the village level.
  • Supported in fund mobilization through gram panchayats for WASH related activities.
  • Documented good practices and cases from the community.
  • Liaised with the government agencies and led a team of 100 volunteers for 3 months and 40 volunteers for 6 months respectively to facilitate two COVID-19 vaccination projects catering to 14,000 people across 6 GPs and 100% population in 24 GPs of Thuamul Rampur block, Kalahandi.

Education

Certificate Course - Social Entrepreneurship

College of Social Work, Nirmala Niketan
Mumbai
12.2024

Post Graduate Diploma - Water, Sanitation & Hygiene (WASH)

Tata Institute of Social Sciences (TISS)
Tuljapur, Maharashtra
01.2021

MBA-Public Systems - Environment Management

Indian Institute of Social Welfare and Business Management (IISWBM)
Kolkata
01.2020

Skills

  • Microsoft Office
  • Project management
  • SaaS Platform
  • Research & Documentation
  • Waste management
  • Community engagement
  • Data analysis
  • Regulatory compliance
  • Lead generation
  • Stakeholder management
  • Cross-functional teamwork
  • Sales management
  • Partnership development

Websites

Certification

  • Certificate Course in Social Entrepreneurship, College of Social Work, Mumbai (2024)
  • ToT on Entrepreneurship & Sustainable Livelihoods, NIRDPR Hyderabad (2024)
  • Water Quality Management, INREM Foundation (2021)
  • MHM ToT Workshop, TISS Tuljapur (2021)
  • Volunteered on menstrual hygiene awareness (2019)

Voluntary Engagement

Conducted menstrual hygiene awareness among tribal adolescent girls, Mohua village, Shantiniketan, West Bengal, Helping Hand, Kolkata, 2019

Events Organized

  • Earth Day, 2019, IISWBM
  • Webinar on World Toilet Day, 2020, TISS, Tuljapur

Other Engagements

  • Certificate Course in Social Entrepreneurship, College of Social Work, Nirmala Niketan, Mumbai, Maharashtra, 09/01/24, 12/31/24
  • ToT on Entrepreneurship & Sustainable Livelihoods for Rural Communities, NIRDPR Hyderabad Campus, 06/24/24, 06/28/24
  • Water Quality Management Course, INREM Foundation, 2021
  • MHM (ToT) workshop, TISS Tuljapur, 01/13/21, 01/16/21

Languages Known

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Odia
Intermediate (B1)
B1

Affiliations

  • Kathak Dance (in training)
  • Sustainable Living Practices
  • Travel & Community Volunteering

References

References available upon request.

Timeline

Manager - Compliance & Sustainability Partnership

Ecyclear
05.2025 - Current

City Manager

Bintix Waste Research Pvt. Ltd.
07.2023 - 05.2025

Junior Manager - WASH Nutrition Resource Group

Gram Vikas
08.2022 - 07.2023

Thematic Coordinator of Sanitation & Health

Gram Vikas
07.2021 - 07.2022

Certificate Course - Social Entrepreneurship

College of Social Work, Nirmala Niketan

Post Graduate Diploma - Water, Sanitation & Hygiene (WASH)

Tata Institute of Social Sciences (TISS)

MBA-Public Systems - Environment Management

Indian Institute of Social Welfare and Business Management (IISWBM)
Reshma Khan