Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic
RESHMA KRISHNA

RESHMA KRISHNA

Cash and administration
Poovathumparambil house, AKG road, Unichira, Edappally, Ernakulam

Summary

Dynamic professional with a proven track record at Reliance Retail Limited, excelling in customer service and data analysis. Adept at enhancing team performance through effective communication and innovative solutions. Skilled in inventory management and project oversight, consistently delivering high-quality results and fostering a positive shopping experience.

Overview

4
4
years of professional experience
2020
2020
years of post-secondary education

Work History

Cash and administration

Reliance retail limited
Ernakulam
02.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managing front-end billing operations and ensuring accurate cash reconciliation.

  • Utilizing SAP and Excel for daily data management and reporting.
  • Providing high-quality assistance to customers to ensure a positive shopping experience.
  • Managed inventory and supplies to ensure materials were available when needed.

Assistant Manager

FirstCry.com
Thiruvananthapuram
08.2022 - 12.2023
  • Assisted team in managing daily operations and customer inquiries effectively.
  • Monitored sales data and provided insights to optimize product offerings.
  • Participated in team meetings to align goals and share operational updates.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Bachelor of Arts - English Literature

IGNOU
Thiruvananthapuram
07.2025 - 04.2026

Govt Girls Higher Secondary School, COTTONHILL
Thiruvananthapuram

Skills

  • Customer service
  • Project management
  • Effective communication
  • Data analysis
  • Inventory management
  • Time management
  • Microsoft Word
  • Microsoft office
  • Computer skills
  • Flexible and adaptable

Languages

Malayalam
First Language
English
Intermediate (B1)
B1
Tamil
Beginner (A1)
A1
Hindi
Intermediate (B1)
B1

Affiliations

  • Performing Arts: Passionate about Singing and Dancing, participating in cultural events and local performances.
  • Literary Interests: Avid reader of Malayalam and English novels, with a deep interest in contemporary fiction and classic literature.
  • Translation: Skilled in English-Malayalam translation, focusing on maintaining cultural nuances and narrative flow.

Timeline

Bachelor of Arts - English Literature

IGNOU
07.2025 - 04.2026

Cash and administration

Reliance retail limited
02.2024 - Current

Assistant Manager

FirstCry.com
08.2022 - 12.2023

Govt Girls Higher Secondary School, COTTONHILL

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RESHMA KRISHNACash and administration