Reshma Kulkarni
Project Management
Pune
Summary
Project Management Professional with over 14 years of experience in the Service and Banking industries. Proven track record in managing diverse projects, leading PMO initiatives, and ensuring compliance and risk management. Strong expertise in resource management, stakeholder engagement and business reporting. Adept at implementing governance and continuous improvement processes. Certified PMP with extensive knowledge of SDLC and STLC.
Overview
14
14
years of professional experience
1
1
Certification
4
4
Languages
Work History
Senior Manager (PMO)
Mindgate Solution
9 2023 - Current
- Led defect-fixing project plan that reduced defects by 95% for BBPS of HDFC Bank.
- Managed implementation of Planview tool for portfolio tracking for over 20+ premium banks, risk assessment, and client reporting.
- Conducted audits for implementation projects. Increased compliance percentage from 15% to 70% and presented findings to senior management.
- Collaborated with finance team on revenue milestone sheet, aiding budget projections, achieving financial objectives
- Developed weekly presentations for Unified Payments Interface, presented to CEO and senior management
- Created SDLC governance and compliance templates, including Project Charter, Scope Document, and Technology Test Plan
- Led cross-functional teams to achieve project milestones and deliver high-quality results
PMO Compliance & Controls Manager
Xoriant Solutions Pvt. Ltd.
01.2023 - 08.2023
- Developed MASTER TECHNOLOGY & OUTSOURCING SERVICES AGREEMENT (MTOSA) plan with Citi
- Managed services agreements, SOWs, project contracts, and compliance audits
- Monitored and reported on account performance metrics, SLAs, KPIs, and compliance
- Ensured completion of mandated processes, audits, and reviews.
PMO Analyst-Manager
Citicorp Services India Pvt. Ltd
02.2020 - 12.2022
- Managed project creation and SDLC processes for iterative, waterfall and agile
- Conducted portfolio tracking system audits and collaborated with department leaders
- Supervised project management processes to meet quality and compliance standards
- Developed weekly SDLC reports for key stakeholders.
Senior Executive - PMO
Xoriant Solution Pvt. Ltd
03.2019 - 01.2020
- Delivered E2E project management for Citi's payments and receivables projects
- Conducted interviews for PMO roles and collaborated with stakeholders.
Technical Support - PMO
Cybage India Pvt Ltd
12.2013 - 05.2015
- Managed account-level project management and quarterly projections
- Created dashboards to monitor project progress and tracked project issues and risks.
Project Coordinator & CRM
SBM Pvt Limited
08.2011 - 09.2013
- Managed project communication and monthly reporting packages
- Increased market presence by targeting business partners.
Subject Matter Expert
Amdocs
11.2010 - 08.2011
- Provided functional expertise and maintenance support for internal software applications
- Documented services and conducted team-building activities.
Technical Support Officer
Convergys
04.2010 - 09.2010
- Managed Windows Advanced Server operating systems and DNS/WINS servers
- Implemented Active Directory and Group Policy.
Senior Technical Engineer
V-Customer India Pvt. Ltd (Cisco Systems Inc.)
2 2006 - 10.2009
- Spearheaded Technical Support Engineers in troubleshooting installation and hardware issues of Linksys (a division of Cisco).
Education
Bachelor of Technology in Computer Science and Engineering -
Guru Ghasidas University, Bilaspur (C.G)
BilaspurSkills
Project Management
Risk & Compliance Management
Resource & Stakeholder Management
Financial Forecasting & Budgeting
Business Reporting & Analytics
Auditing & Quality Assurance
Agile & Waterfall Methodologies
Client Coordination & Contract Management
Process Improvement & Governance
Certification
PMP - 35 PDU's
Current Job Role
Senior Manager - PMO
Timeline
PMO Compliance & Controls Manager
Xoriant Solutions Pvt. Ltd.
01.2023 - 08.2023
PMO Analyst-Manager
Citicorp Services India Pvt. Ltd
02.2020 - 12.2022
Senior Executive - PMO
Xoriant Solution Pvt. Ltd
03.2019 - 01.2020
Technical Support - PMO
Cybage India Pvt Ltd
12.2013 - 05.2015
Project Coordinator & CRM
SBM Pvt Limited
08.2011 - 09.2013
Subject Matter Expert
Amdocs
11.2010 - 08.2011
Technical Support Officer
Convergys
04.2010 - 09.2010
Senior Manager (PMO)
Mindgate Solution
9 2023 - Current
Senior Technical Engineer
V-Customer India Pvt. Ltd (Cisco Systems Inc.)
2 2006 - 10.2009
Bachelor of Technology in Computer Science and Engineering -
Guru Ghasidas University, Bilaspur (C.G)