RESHMA M
Relationship Manager
Tirunelveli
Summary
Sales and operations professional with strong background in leading regional teams to success. Adept at developing and implementing effective sales strategies and operational improvements. Known for fostering collaboration and achieving results in dynamic environments. Proficient in strategic planning and performance management.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Relationship Manager
Bajaj Capital Ltd.
Tirunelveli
01.2025 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Participated in staff meetings to discuss innovative strategies to improve services.
Relationship Manager
ICICI BANK LTD
Bangalore
07.2018 - 04.2022
- Build team with good product knowledge.
- Created strategies to develop and expand existing customer base, results in increased annual sales by 15%.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve sales.
- Assessed employee performance and developed improvement plans for better output.
- Boosted branch sales by developing and deepening customer loyalty.
Education
POST GRADUATE DIPLOMA IN BANKING - Banking
MANIPAL ACADEMY OF HIGHER EDUCATION
Bangalore 10.2017 - 10.2018
BTECH - ELECTRONICS AND COMMUNICATION ENGINEERING
COLLEGE OF ENGINEERING KOTTARAKKARA
Kottarakkara 09.2012 - 04.2016
Skills
Strong Leadership Attributes
Accomplishments
• Received “BEAT THE BEST AWARD” for the outstanding performance in Credit Cards sales.
• Repeatedly received recognitions for excellence in customer service.
Certification
Data analytics certification course by Google (Course 1:Foundations)
Languages
Upper intermediate,4,Intermediate,3,Advanced,5,Advanced,5
Timeline
Relationship Manager
Bajaj Capital Ltd.
01.2025 - Current
Data analytics certification course by Google (Course3:Prepare data)
04-2023
Data analytics certification course by Google (Course2:Decision Making)
03-2023
Data analytics certification course by Google (Course 1:Foundations)
01-2023
Relationship Manager
ICICI BANK LTD
07.2018 - 04.2022
POST GRADUATE DIPLOMA IN BANKING - Banking
MANIPAL ACADEMY OF HIGHER EDUCATION
10.2017 - 10.2018
BTECH - ELECTRONICS AND COMMUNICATION ENGINEERING
COLLEGE OF ENGINEERING KOTTARAKKARA
09.2012 - 04.2016
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