Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RESHMA MAHADIK

RESHMA MAHADIK

THANE

Summary

Driven individual with fantastic sales abilities. Track record of delivering positive customer experiences exceeding expectations. Adaptive communicator with rapport-building skills and problem-solving mindset. Flexible hard worker ready to learn and contribute to team success. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Overview

4
4
years of professional experience

Work History

Healthcare Customer Service Representative

Cosmoslim aesthetic clinic
Thane
08.2021 - Current
  • Greeted patients upon arrival and answered any questions they had about their visit.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary.
  • Developed strategies for improving customer experience while maintaining compliance standards.

Telemarketing Executive

IICON INSTITUTE
THANE
08.2020 - 07.2021
  • Researched opportunities and resources to provide customers more information of products and services
  • Continuously monitored self-performance to identify methods of boosting sales and improve techniques
  • Processed card payments over phone and through email, documenting details onto software and providing proof of transaction
  • Proactively cold-called clients per day, using scripts to promote products, increase sales and develop company awareness
  • Engaged in ongoing training to broaden knowledge, acquire more skills and improve performance
  • Used excellent negotiation and sales techniques to obtain best contract deals and sales prices with customers
  • Called existing customers to establish and understand motivations for buying and collecting
  • Established long-lasting customer relationships by regularly updating existing customers with latest sales, promotions and loyalty scheme deals.

Education

Bachelor of Commerce - ACCOUNTING

DGET DEGREE COLLEGE OF ARTS COMMERCE AND SCIENCE.
01.2023

Skills

  • Salesforce CRM
  • Problem-solving
  • Communication skills
  • Sales script development
  • Outbound call management
  • Warm and cold calling
  • After-sales support
  • Extensive product knowledge
  • Pure Chat
  • Live chat operating
  • B2B sales
  • Sage Accounts
  • Marketing
  • Multilingual
  • Follow-up skills
  • Strong interpersonal skills
  • Medical terminology knowledge
  • Multitasking and Organization

Languages

  • Marathi, First Language
  • Hindi, First Language
  • English, First Language

Timeline

Healthcare Customer Service Representative

Cosmoslim aesthetic clinic
08.2021 - Current

Telemarketing Executive

IICON INSTITUTE
08.2020 - 07.2021

Bachelor of Commerce - ACCOUNTING

DGET DEGREE COLLEGE OF ARTS COMMERCE AND SCIENCE.

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RESHMA MAHADIK