Muzammil Salmani
Mumbai
Summary
- A systematic driven professional with over 5+ years of multi-national experience in Customer Service.
- Demonstrated dedication to innovate process improvements that positively affect company profitability.
- Experience the interest in transition of processes and setting up of products as per business needs.
- Possess good communication skill & management skills, detailed oriented and team player.
- Target and achievement oriented with an ability to take up challenges.
- Strong planning and execution skills along with a systematic approach.
- Strongly believe in logical thinking and analytical bent of mind.
Overview
8
8
years of professional experience
Work History
Customer Service Professional
WNS GLOBAL SERVICES PRIVATE LIMITED
Mumbai
07.2022 - Current
- Working in a quality team for British Airways Airline for flight management process.
- I have to do live QC as well as investigate the errors received from the clients.
- Write the synopsis for error and send the mail to the clients.
- Discuss the errors with the clients on call and accordingly accept or reject the errors received from the clients.
- Make weekly and monthly quality reports and send them to the manager on weekly and monthly basis.
Customer Service Professional
TATA CONSULTANCY SERVICES
Mumbai
03.2020 - 07.2022
- Optimize contribution and load factor on the Delta US network.
- Rebook the offloaded shipment in next available flight.
- Prioritize cargo on the basis of number of offloads and type of cargo.
- Informing client about rebooked DG shipment with flight number, time and date.
- Minimize number of weight/volume offloads.
Customer Service Professional
TATA CONSULTANCY SERVICES
Mumbai
07.2018 - 03.2020
- Loading Airline fares in ATPCO System (Published /Private/Corporate) & checking them on Various CRS.
- Filing fair as per the client requirement and performing quality checks for the same.
- Providing support to the clients for Rule & Fares amendments, Fare quotes etc.
- CRS knowledge Travel sky /Saber / Amadeus
Customer Service Professional
FIRST SOURCE PRIVATE LIMITED
Mumbai
03.2016 - 07.2018
- Handling customer’s documents and income certificate on behalf of Lloyds bank (Mortgage Process).
- To check out the errors in the documents and make a note.
- Send an E-mail to the broker and update the notes on daily basis.
- Handling new employees in Mortgage process
- Coordinating with team leader and team members on regular basis.
- Keeping updated and secured data of the clients.
Education
Bachelor of Commerce -
Ismail Yusuf College Arts, Science And Commerce
Mumbai04-2015
Higher Secondary Certificate Examinations -
Government Co-Ed Senior Secondary School
New Delhi03-2012
Secondary Certificate Examinations -
R S Secondary Public School
New Delhi03-2010
Skills
- Analytical skills
- Excellent communication & Management skill
- Growth oriented and team player
- Knowledge of relevant Computer Applications
- Application Software: MS Word, MS Excel (Basic)
- Operating System: Windows 10
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Urdu
Advanced (C1)
C1
Affiliations
- Playing Cricket
- Travelling
PERSONAL DETAILS
- Address : KEM-114 ½, Andheri Plot, Nehru Nagar, Janta Colony, Jogeshwari (E) Mumbai- 400060
- Nationality : Indian
- Date of Birth : 12/10/1992
- Marital Status : Married
Timeline
Customer Service Professional
WNS GLOBAL SERVICES PRIVATE LIMITED
07.2022 - Current
Customer Service Professional
TATA CONSULTANCY SERVICES
03.2020 - 07.2022
Customer Service Professional
TATA CONSULTANCY SERVICES
07.2018 - 03.2020
Customer Service Professional
FIRST SOURCE PRIVATE LIMITED
03.2016 - 07.2018
Bachelor of Commerce -
Ismail Yusuf College Arts, Science And Commerce
Higher Secondary Certificate Examinations -
Government Co-Ed Senior Secondary School
Secondary Certificate Examinations -
R S Secondary Public School