Reshma Begum
Project Manager
Hyderabad
Summary
Project Management professional with knowledgeable leader and dedicated problem solver. Brings 11+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Project Manager & Process Lead
HCL Technologies Ltd
07.2021 - Current
- Currently working in HCL Technologies Ltd, as Process Lead handling Process enhancements and improvements across cross functional BAU's.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Conducted root cause analysis, facilitating prompt resolutions to production-related issues or bottlenecks.
Incident Manager
IBM India Pvt ltd
07.2019 - 07.2021
- Worked as Project Manager for BAU Datacenter Operations.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
- Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
- Enhanced incident response times by streamlining communication channels and implementing efficient escalation procedures.
- Provided expert guidance during critical incidents, assisting technical teams in resolving complex issues quickly and effectively.
- Coordinated with external vendors to resolve incidents involving third-party systems, ensuring minimal impact on business operations.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Developed and maintained detailed documentation for incident management processes, ensuring consistency in response strategies.
- Streamlined workflows by automating routine tasks within the incident management process, freeing up resources for higher-priority issues.
- Played a key role in maintaining business continuity during high-impact incidents by quickly identifying root causes and implementing effective recovery strategies.
Change Manager
IBM India Pvt ltd
01.2017 - 07.2019
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Ensured compliance with regulatory standards while executing change management activities.
- Monitored progress throughout change implementation phases, adjusting timelines as needed based on project requirements.
- Maintained up-to-date knowledge about industry trends in relation to change management methodologies and best practices.
- Streamlined processes for enhanced efficiency, working closely with cross-functional teams to identify gaps and redundancies.
- Evaluated the effectiveness of implemented changes, making adjustments as necessary to achieve desired outcomes.
- Built support for change throughout business unit through direct outreach strategies.
- Coordinated efforts between multiple departments during large-scale transformation initiatives, ensuring seamless execution from start to finish.
- Managed risks associated with change initiatives, implementing mitigation strategies as needed.
- Improved change management processes by developing and implementing strategic plans and guidelines.
IT Systems Administrator
IBM
07.2015 - 12.2017
- Worked as Windows Admin handling 2000/2003/2008/2012 windows servers, currently supporting a huge Telecommunication client
- PROJECT: TELSTRA TELECOM, Telstra is a telecommunication company based out of Australia. Its headquarters is at Melbourne.Datacenters are located at different locations all over Australia.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
- Optimized virtual environments through careful management of resource allocations and workload balancing techniques.
- Managed critical infrastructure upgrades, ensuring minimal disruption to business operations during transitions.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Collaborated with cross-functional teams to successfully complete complex projects on time and within budget constraints.
Associate System Administrator
NetEnrich Technologies
12.2012 - 07.2015
- Worked as Associate System Administrator, responsible for maintaining 2500+ servers of Global Client (SMB & SME)..
- Established effective monitoring protocols to proactively identify potential vulnerabilities in the network architecture.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Completed reports detailing network and systems performance and downtime issues.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Implemented effective patch management strategies to maintain up-to-date security measures and avoid potential vulnerabilities.
- Enhanced system performance by optimizing Windows server configurations and implementing best practices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
Education
Diploma in Electronics and Industrial Electronics - Electronics Technology
Government Institute of Electronics (State Board of Technical Education)
01.2009 - 01.2012
SSC - High School
Railway Girls High School
Hyderabad, India 01.2008 - 01.2009
Skills
Project Management
Process & Quality Management
Service Management
IT Infrastructure & Datacenter/Cloud-Ops Technical Operations
Project planning and development
Strategic Planning
Strategic Planning
Escalation management
Stakeholder Management
Project lifecycle management
Agile framework
Certification
IBM Agile Explorer
Primary Assets
- Completed PMP Training, acquiring 35 contact hours
- Successfully completed Agile Practitioner Training
- Achieved Best Blue Resource for 3-consecutive years in Server Management
- Hardworking, Self-confident, meets deadlines on task entrusted and ample analyzing capacity
- Takes Initiative and no additional directions are required once work is explained and assigned
Personal Information
- Date of Birth: 08/02/94
- Marital Status: Married
Languages
English
Hindi
Hindi
Disclaimer
I hereby declare that the above information provided is true to the best of my knowledge and belief.
Timeline
Project Manager & Process Lead
HCL Technologies Ltd
07.2021 - Current
Incident Manager
IBM India Pvt ltd
07.2019 - 07.2021
Change Manager
IBM India Pvt ltd
01.2017 - 07.2019
IT Systems Administrator
IBM
07.2015 - 12.2017
Associate System Administrator
NetEnrich Technologies
12.2012 - 07.2015
Diploma in Electronics and Industrial Electronics - Electronics Technology
Government Institute of Electronics (State Board of Technical Education)
01.2009 - 01.2012
SSC - High School
Railway Girls High School
01.2008 - 01.2009
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