Reshma Raj

• Experienced in both Manual & Automated Testing.

• Prepared Test Scrips and Business scenarios on functionality requirements.

• Performed Functionality Testing & Regression Testing based on Customer requirements.

• Expert in Key Functionalities- Authorization and Financials

• Very Good knowledge on Authorization Simulators

• Standardized Test Plan , Test Scripts /Test Cases ,Daily Status Reporting, documentation

• Creating Test cases to cover new Features in Testing .

• Responsible for identifying the root causes of the errors via Proper Analysis .

• Creating Automated Scripts

• Experienced in all Testing phases used Agile Methodology .

• Act as Project Lead for 15 customers across Europe and Middle east region.
• Requirement gathering and consulting.
• Implementing the mandatory compliance updates from VISA & MASTERCARD
• Expertise in Agile Kanban Methodology
• Act as a first point of contact for any Clients questions from all levels of business including senior management
• First line technical support to customers for incidents and queries
• Co-ordinate system releases including acting as liaison between business and client, supporting UAT testing resource and providing post implementation support to client.
• Monitoring and allocating issues in accordance with case workflows
• Coordinating with clients and scheduling the releases.
• Providing first line technical support to customers for incidents and queries. Monitoring and allocating issues in accordance with case workflows.
• Managing all the maintenance tickets for Cortex, IST, Conex, FN and DN
• Experienced with generating SLA reports and other management data. Updating operational and technical documentation together with product user guides as required
• Worked closely with business sponsors to gather business & functional requirements to develop BSD, FSD and conducted functional knowledge sharing sessions with On-site team.
• Spearheading effect towards Analysis & Investigation of incidents raised by internal and external stakeholders.
• Involved in analysis, escalate, and manage the Support of release.
• Ensuring PCI compliance and SOX process.
• Coordinate with developers and customers to meet the requirements on time.
• Communicating with development managers, business consultants and the support team on weekly basis to align with the progress and update customer accordingly
• Organize monthly review meeting with customers to progress and collect the requirements.
• Leading a team of competent executives, training them on various process and further offering guidance and motivation to enhance their capacity.

• Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
• Experienced with all phases of software development, including requirements analysis, coding, testing.
• Developed and implemented software solutions to improve efficiency of existing systems.
• Participated in regular meetings with stakeholders to discuss project progress.
• Optimized existing codebase for improved performance and scalability.
• Ensured software compliance with industry standards and data protection regulations.
• Participated in Agile development processes, contributing to sprint planning, stand-ups, and retrospectives.
• Tested, debugged and corrected errors in programs to ensure accuracy and completeness.
• Conducted comprehensive testing, including unit, system, and user acceptance testing to ensure software quality.
• Assisted in the estimation of project timelines, resources, and budget requirements for software development projects.
• Supports delivery of the code.