Reshma Rajekhan
Banking Operations Specialist In Card Operations And Currency Chest .
Sangli,MH
Summary
Senior banking operations professional with 16+ years of experience in back-office operations, audit compliance, Cards dispute management, fraud risk analysis, and currency chest operations.
Overview
1
1
Language
20
20
years of professional experience
Work History
ICICI BANK (ICMC DEPARTMENT)
05.2022 - Current
- Storage of Currency: Currency chests store large volumes of currency notes and coins securely. This allows for the safe keeping and efficient distribution of money in the economy. Banks draw cash from the currency chests to meet the demand for cash in their branches and ATMs.
ICICI BANK (CREDIT CARD OPERATION DEPARTMENT)
09.2010 - 04.2022
- Back Office Roles & Responsibilities:
- Raising Chargeback for credit card dispute received from customer.
- Taking decisions on credit cards disputes by verifying document received from acquiring bank
- Checking fraud transaction such as online transaction, Pos transaction, skimming transaction, 3-D secure transaction.
- Co-ordinating with acquiring bank regarding cases.
- Working in MasterCard online and Visa online websites
- Responsible for resolution of queries through FCRM (Finacle Customer Relationship Management).
- Resolving disputes between the cardholder and merchant with respect to Credit card transaction for Offus.
- Co-ordination with the Merchant Acquiring team in order to obtain the documents to resolve the disputes raised by the cardholder.
- Maintaining MIS of each Service request raised by the call centre for customer disputes in order to ensure that proper resolution has been provided.
Accountant
UNICARGO GLOBAL LOGISTICS PVT LTD
02.2009 - 12.2009
- Accountant- Roles & responsibilities:
- Preparation of Daily Reports.
- Calculation of service tax chalan.
- Calculate the TDS, Provident fund and profession tax.
- Using tally 7.2 Server.
- To prepare the vouchers, cash book, Ledger, Trial Balance.
RADIO FM 94.3
11.2007 - 12.2008
- Maintaining sales accounts.
- Designing of Advertisement.
- Prepare the Schedule of advertisement.
- Drafting the agreement and negotiating with the client.
- Announcer in a such programs
- Event Management.
- Giving Presentation of advertisements.
Underwriter
INDIA INFOLINE INSURANCE
10.2006 - 07.2007
- Underwriter- Roles & Responsibilities are:
- Planned and managed the team.
- Monitored insurance policies of ICICI Prudential Life Insurance.
- Monitoring Reports.
- Checking customer documents of Identity Proof, Address proof and Medical reports
Education
MBA - Finance
Shivaji University
GDC&A - undefined
Shivaji University
PGDBFS - undefined
IFBI Pune
Skills
Accounting and bookkeeping
Accounts payable and receivable
Bank reconciliation
Bookkeeping
Account reconciliation
Financial reporting
CAREER ASPIRATION
Desire to work with an organization which make the best use of my knowledge, talent, hard work, dedication and sincerity and which offers me challenging assignments, professional development and a great career growth.
PERSONAL PROFILE
- Date of Birth: 4th March, 1984
- Gender: Female
- Marital Status: Married
- Location Preferred: West Maharashtra, Kolhapur, Sangli.
- Current Salary: 9 LPA
- Expected Salary: As per Company Policy.
- Notice Period: 45 Days.
Timeline
ICICI BANK (ICMC DEPARTMENT)
05.2022 - Current
ICICI BANK (CREDIT CARD OPERATION DEPARTMENT)
09.2010 - 04.2022
Accountant
UNICARGO GLOBAL LOGISTICS PVT LTD
02.2009 - 12.2009
RADIO FM 94.3
11.2007 - 12.2008
Underwriter
INDIA INFOLINE INSURANCE
10.2006 - 07.2007
PGDBFS - undefined
IFBI Pune
GDC&A - undefined
Shivaji University
MBA - Finance
Shivaji University