RESHMA RAJU
Bangalore
Summary
Results-driven Project Coordinator with ten years of experience providing executive-level support across diverse industries. Demonstrated ability to enhance project efficiency through exceptional organizational skills and effective communication. Proficient in project scheduling and resource allocation, consistently achieving high productivity and on-time task completion. Aiming to leverage expertise to further optimize project delivery and drive success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Coordinator
Mintropy LLC
Chicago
07.2023 - 07.2024
- Assisting project manager in coordinating and scheduling project meetings
- Drafting and managing contracts, proposals, emails and other correspondence on behalf of the manager
- Coordinating with the project team in terms of setting up projects in ZOHO platform
- Preparing the Timesheets to calculate and reviewing budget, work hours according to the proposal
- Expense Management: Recording expenses, Preparing & sending invoices and preparing reports
Patient Treatment Coordinator/Clinic Quality Coordinator
Pearl Dental Clinics
Dubai
04.2022 - 04.2023
- Coordinating and supervising the patient Registration & Billing process
- Verifying various insurance plans and eligibility
- Assist with coordination of quality improvement activities
- Work with Organizational Leadership to create policies and programs
- Assist with the process of data collection and the analysis of data related to Quality Improvement Activities
- Assist with the monitoring of compliance with quality assessment and improvement
- Handling Patient Feedback & Reviews to enhance the patient satisfaction score
- Supporting the Digital Marketing activities of the clinic (Campaigns and promotions)
- Educating Patients and supporting in lead conversion
Executive- Operations
Apollo Adlux Hospital
02.2020 - 02.2022
- Company Overview: A 300-bed Super speciality hospital [NABH Accredited]
- Assisting & reporting to the CEO on monthly performance from all the departments, special projects, Health Analytics, manuals, policies, procedures, and correspondence
- Assisting the CEO in conducting Daily, Weekly, Monthly, Quarterly, & Annual performance reviews & Health Analytics
- Assisting & Coordinating the development and implementation of Annual Operation Plan, Budget Plan & cost saving
- Preparing/maintaining the necessary Agreements, Licenses, MOUs & statutory documents & Regulations Compliance
- Supported internal Quality Audits
- Assisting the quality department in the 360-degree Audits from the Corporate Group
- Supported the implementation of 5th edition NABH standards & Quality Indicators & assisting in the closure of NCs
- Supervised Healthcare Promotion and Branding activities - Internal & external signage
- Supported the vaccination drive- Operations & Promotions of Public & Corporate Vaccination
- Assisted the Quality department with the coordination of audits, data-gathering, compilation, and analysis
- Monitoring the feedback from the customers/patients aimed at improving the quality of care and patient satisfaction through the project 'Voice of Customers'
- Data collection and analysis for monitoring of TAT for the various departments for improving the quality of patient care
Digital Marketing Client Coordinator
Anvita Tours2Health
02.2018 - 12.2019
Administration/Coordination Executive
Soutt Technologies
04.2015 - 04.2017
Purchasing Assistant /Admin Coordinator
Blue Chip Interior Design and Décor LLC
12.2012 - 03.2015
Administration Assistant
Alliance Automation & Instrumentation
11.2011 - 11.2012
Education
B-Tech - Electronics & Instrumentation Engineering
Federal Institute of Science and Technology (FISAT)
01.2011
Skills
- Data Compilation
- Analytical Data Interpretation
- Quote Preparation Expertise
- Professional Presentation Delivery
- Close Supervision
- Operational Audit Review
- Performance Improvement
- Compliance Monitoring Practices
- Virtual Team Leadership
- Project Oversight
Certification
Consortium of Accredited Healthcare Organisations, Certificate Program in Healthcare-Quality-Management by Caho
Digital Marketing course
Instrumentation and calibration course completed
Contact
Bangalore India
Languages
4,B2,6,C2
References
References available upon request.
Timeline
Project Coordinator
Mintropy LLC
07.2023 - 07.2024
Patient Treatment Coordinator/Clinic Quality Coordinator
Pearl Dental Clinics
04.2022 - 04.2023
Executive- Operations
Apollo Adlux Hospital
02.2020 - 02.2022
Digital Marketing Client Coordinator
Anvita Tours2Health
02.2018 - 12.2019
Administration/Coordination Executive
Soutt Technologies
04.2015 - 04.2017
Purchasing Assistant /Admin Coordinator
Blue Chip Interior Design and Décor LLC
12.2012 - 03.2015
Administration Assistant
Alliance Automation & Instrumentation
11.2011 - 11.2012
B-Tech - Electronics & Instrumentation Engineering
Federal Institute of Science and Technology (FISAT)
Consortium of Accredited Healthcare Organisations, Certificate Program in Healthcare-Quality-Management by Caho
Digital Marketing course
Instrumentation and calibration course completed
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