Reshma Ramu

Application Production Support (APS) is for Enhancement, development, Optimization, Maintenance and Support of over 329 applications in MUFG Union Bank, N.A. , these services are provided by APS for multiple line of business for the customer like Finance, Investment Banking,HR, Retail banking, Call Centre operations, Consumer Lending, Item processing, loan applications which act as IT backbone for MUFG Union Bank,N.A. and help MUFG Union Bank, N.A. to strategically serve their customers and improve business models by continuous improvements.

The data from the multiple source systems is then extracted, transformed and loaded servers like Business Objects and Tableau. This data is further used by downstream applications for generating reports for the MUFG Union Bank, N.A. Head Office, multiple stakeholders, business users, etc. have worked in Data quality Reporting ,Enterprise Data Platform,Power BI and Scheduling tools .

• Assisted in developing new methods for data collection and analysis techniques.
• Organized meetings between stakeholders to discuss project details and timelines.
• Developed and implemented customized strategies to meet client needs.
• Identified potential risks associated with proposed solutions or projects.
• Manage team ticket Queue and Resolve in timely manner
• Develop and maintain accurate technical and user Knowledge documents.
• Troubleshoot the minor and major problems in a systematic manner and escalate it accordingly.
• To meet service level agreements.
• Help the users in solving data issues.
• Assisting on production support activities in service now manager such as incident and problem resolution.
• Issue advisories for major outages/Incidents which affects the user development team to resolve issues.
• Handling all the meetings with client directly and fetching requirements from them.
• Sending Delay notifications to Downstreams
• With Good foundation in resolving problems, improving customer's experience and problem solving skills in banking domain.
• Critical thinker who addresses customer support issues quickly.
• Good understanding on the Banking domain and Hands-on experience in Autosys ,Tidal &Informatica.
• Analyze Production issue to determine root cause and provide the fix recommendation to the Development team.
• Consultant with proven track record of success in stabilizing production processes and procedures and improving the whole production system.
• Great communicator with strong attention to detail and accuracy, excellent time Management skills and well developed analytical abilities.
• Conduct the pre and post implementation activities ensuring project deliverables are met and communicate to the project Management.
• Developed and implemented new procedures to facilitate business growth.