Customer-centered visionary with a background in workflow and security configurations. A driven Functional Consultant known for having astute listening skills and extensive experience in SaaS.
Hi, I’m
Reshma Razak
Summary
Overview
2
years of professional experience
4
years of post-secondary education
3
Certifications
4
Languages
Work History
Smart Food SafeBangalore
Functional Consultant
07.2021 - 03.2023
Job overview
- Smart Food Safe
- Formulated business requirements by conducting interviews with key stakeholders
- Worked with clients to gather requirements and create functional specifications
- Technical requirement documentation for record management , document management, HACCP, CAPA and EMP modules
- Conducted training sessions for end users on the use of the SAAS software
- Created custom objects and fields to track data specific to the client's business needs
- Worked with the client to map out business processes and identify areas for improvement
- Gathered requirements from the client and created functional specifications for customizations
- Implemented the customizations and conducted user acceptance testing
- Spearheaded the initiative to increase customer satisfaction
- Analyzed user requirements to create system specifications
- Developed data migration plan to transition from legacy system
- Created training materials and conducted user training sessions
- Provided on-going support to users post-implementation
- Monitoring deliverables and ensuring timely completion of projects
- Assist in performing system design, development and product verification testing on control
- Working closely with Product Owner, UX Designers, Testing team and clients program to ensure integrity of the end-to-end solution
- Ensure project epics, features and tasks are clearly defined and articulated for the technical team with the product manager.
- Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
- Professionally interacted with clients to assess business requirements and determine software needs.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Exercised leadership capabilities by successfully motivating and inspiring interns by managing them.
- Assisted with demonstrations for all the modules to showcase functionality.
Kudroli WorldBangalore
Quality Consultant
04.2021 - 06.2021
Job overview
- Conducts timely internal audits
- Ensures implementation of quality and food safety standards
- Tracks corrective and preventive action plans to improve process compliance
Byju'sBangalore
Product Specialist
10.2020 - 03.2021
Job overview
- Continually expanded knowledge of product line.
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to junior team members.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
JCT College of Engineering & Technology
B.tech from Food Technology
08.2016 - 03.2020
University Overview
Skills
User Flow TestingClient Interactions
Project scope analysis
Software system design
Team communication
Workflow configuration
Business process understanding
Client training
Product development
Technical Writing
Self-Motivated
Critical Thinking
Good Telephone Etiquette
Attention to Detail
Decision-Making
Multitasking Abilities
Additional Information
Additional Information
I have client locations for implementation of the software.
In addition to onboarding 23 clients from across Canada and the US, I also assisted in the migration of data from the legacy system.
In Dubai and Delhi, I attended business-to-business meetings organized by the Canadian Embassy.
Certification
Certified Internal Auditor FSSC 22000, Aspire Technologies - Present
Timeline
Functional Consultant
Smart Food Safe
07.2021 - 03.2023
Quality Consultant
Kudroli World
04.2021 - 06.2021
Product Specialist
Byju's
10.2020 - 03.2021
JCT College of Engineering & Technology
B.tech from Food Technology
08.2016 - 03.2020