Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Hi, I’m

Reshma Razak

Reshma Razak

Summary

Customer-centered visionary with a background in workflow and security configurations. A driven Functional Consultant known for having astute listening skills and extensive experience in SaaS.

Overview

2
years of professional experience
4
years of post-secondary education
3
Certifications
4
Languages

Work History

Smart Food Safe
Bangalore

Functional Consultant
07.2021 - 03.2023

Job overview

  • Smart Food Safe
  • Formulated business requirements by conducting interviews with key stakeholders
  • Worked with clients to gather requirements and create functional specifications
  • Technical requirement documentation for record management , document management, HACCP, CAPA and EMP modules
  • Conducted training sessions for end users on the use of the SAAS software
  • Created custom objects and fields to track data specific to the client's business needs
  • Worked with the client to map out business processes and identify areas for improvement
  • Gathered requirements from the client and created functional specifications for customizations
  • Implemented the customizations and conducted user acceptance testing
  • Spearheaded the initiative to increase customer satisfaction
  • Analyzed user requirements to create system specifications
  • Developed data migration plan to transition from legacy system
  • Created training materials and conducted user training sessions
  • Provided on-going support to users post-implementation
  • Monitoring deliverables and ensuring timely completion of projects
  • Assist in performing system design, development and product verification testing on control
  • Working closely with Product Owner, UX Designers, Testing team and clients program to ensure integrity of the end-to-end solution
  • Ensure project epics, features and tasks are clearly defined and articulated for the technical team with the product manager.
  • Wrote effective documentation for each client system to deliver comprehensive sets of requirements and alignment with business objectives.
  • Professionally interacted with clients to assess business requirements and determine software needs.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Exercised leadership capabilities by successfully motivating and inspiring interns by managing them.
  • Assisted with demonstrations for all the modules to showcase functionality.

Kudroli World
Bangalore

Quality Consultant
04.2021 - 06.2021

Job overview

  • Conducts timely internal audits
  • Ensures implementation of quality and food safety standards
  • Tracks corrective and preventive action plans to improve process compliance

Byju's
Bangalore

Product Specialist
10.2020 - 03.2021

Job overview

  • Continually expanded knowledge of product line.
  • Researched product's technical specifications and accurately communicated information.
  • Trained and provided coaching to junior team members.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Education

JCT College of Engineering & Technology

B.tech from Food Technology
08.2016 - 03.2020

University Overview

Skills

User Flow Testingundefined

Additional Information

Additional Information

I have client locations for implementation of the software.

In addition to onboarding 23 clients from across Canada and the US, I also assisted in the migration of data from the legacy system.

In Dubai and Delhi, I attended business-to-business meetings organized by the Canadian Embassy.

Certification

Certified Internal Auditor FSSC 22000, Aspire Technologies - Present

Timeline

Functional Consultant
Smart Food Safe
07.2021 - 03.2023
Quality Consultant
Kudroli World
04.2021 - 06.2021
Product Specialist
Byju's
10.2020 - 03.2021
JCT College of Engineering & Technology
B.tech from Food Technology
08.2016 - 03.2020

Certified Internal Auditor FSSC 22000, Aspire Technologies - Present

Food Safety and Quality Management System

Food Safety Supervisor- FSSAI

Reshma Razak