RESHMA ROSHNI SHIBU
Newcastle Upon Tyne
Summary
A reliable and focused professional with a master's degree in forensic science and well-versed experience in analytical chemistry, scientific laboratory, education technology, office administration, quality analysis, and customer relation management. Strong analytical and troubleshooting skills with attention to detail. Proven ability to work independently through leadership and team motivation to produce high-quality results while adhering to safety protocols. Works with clients to determine requirements and provide excellent service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chemist
SGS
Cramlington, United Kingdom
10.2023 - Current
- Conducted laboratory analyses to assess the composition and quality of food products, adhering to ISO/IEC 17025 protocols to support food safety and regulatory compliance
- Operated and maintained advanced analytical instrumentation to evaluate macronutrient and micronutrient content in food samples
- Ensured compliance with internal quality control standards, verifying precision, reproducibility, and accuracy of test results
- Actively participated in internal and external proficiency testing schemes to uphold laboratory credibility and maintain accreditation
- Engaged in regular safety management training on SGS campus, ensuring adherence to workplace safety protocols, hazardous material handling, and laboratory best practices
- Uploaded and managed analytical results in the company's reporting system, facilitating efficient data reporting for clients in the health and nutrition sector
- Analysed and prepared laboratory samples and reagents in compliance with ISO 17025 standards, ensuring precise and reliable test results that align with international accreditation requirements
- Key Tests Performed & Instrumentation Used: Fat Analysis (FAT NMR): Used Oracle Fat NMR for precise fat quantification in food samples
- Protein Analysis (NITDUM): Conducted nitrogen and protein determination using LECO protein analyser
- Ash&Sodium Test: Measured sodium/salt content using a Flame Photometer to assess nutritional composition
- Sugar Analysis: Quantified sugar content in food products using Agilent HPLC for high-precision analysis
- Fatty Acid Profile (FAMES Test): Identified fatty acid composition (saturated, monounsaturated, polyunsaturated, trans fats) using Agilent GC, with Open Lab Agilent and Chrome Leon software for data processing
- Fibre Analysis: Assessed dietary fibre content using ANKOM instrumentation to evaluate nutritional value
- UV Spectroscopy: Applied UV detection techniques for enzymatic hydrolysis and food sample analysis
Academic Success Specialist
GREAT LAKES E-LEARNING SERVICES PVT LTD
Bengaluru, India
01.2022 - 07.2022
- Supported AI and Data Science course advisory team, ensuring participant success through tailored resources and effective communication
- Designed and delivered training materials, monitored attendance, and evaluated program ROI
- Conducted Training Needs Analyses, facilitated sessions, and tracked performance to improve learning outcomes
- Promoted courses through marketing campaigns and social media, increasing lead generation
- Stayed updated on industry trends to enhance curriculum relevance and instructional techniques
Student Success Specialist
BYJU'S (THINK AND LEARN PVT LTD)
Bengaluru, India
10.2020 - 10.2021
- Guided students in preparing for GSCE and A-level Science & Mathematics exams, career planning, and academic goal-setting
- Mentored students facing academic or personal challenges, providing tailored support and resources
- Reviewed academic performance, recommended solutions for barriers, and advised on career opportunities based on industry trends
- Supported curriculum development and suggested improvements for instructional tools and strategies
- Led pilot projects for the Learning and Development department to enhance student outcomes
Office Administrator
BAVARIA EQUIPMENT TRADING LLC
Sharjah, United Arab Emirates
09.2019 - 05.2020
- Handled office correspondence, scheduling, and visitor management to ensure smooth operations
- Prepared quality reports, presentations, and spreadsheets, meeting deadlines consistently
- Managed HR processes, including onboarding, contract issuance, and training for new hires
- Coordinated travel arrangements, procurement, and stock management to optimize efficiency
- Maintained accurate records, processed data, and ensured compliance with company policies
- Supported senior management with administrative tasks and upheld confidentiality in handling sensitive information
- Monitored team performance, resolved conflicts, and facilitated effective communication across departments
Laboratory Analyst
FATHIMA ALI SCIENTIFIC LABORATORY EQUIPMENT TR.LLC
Dubai, United Arab Emirates
01.2019 - 08.2019
- Conducted chemical and biomedical equipment analysis under ISO/IEC 17025 and ISO 45001 standards
- Validated analytical methods and performed quality control to ensure reliable testing outcomes
- Prepared risk assessments, COSHH forms, and detailed quality assessment reports
- Analysed and issued certificates, and maintained accurate lab records
- Operated, sterilized, and maintained laboratory equipment to prevent contamination and ensure accuracy
- Managed inventory, created invoices, and procured supplies from vendors like Thermo-Fisher Scientific and Promega
- Troubleshot equipment issues and ensured optimal lab performance
Customer Service Advisor
CONCENTRIX
Bengaluru, India
12.2017 - 12.2018
- Supported Etisalat UAE in a high-volume telecommunications voice process, managing 400-500 customer inquiries daily
- Resolved technical issues, processed service requests, and addressed escalated complaints to ensure customer satisfaction
- Delivered courteous, professional service through phone, email, and live chat, building strong customer rapport
- Handled confidential data securely, adhering to regulatory standards and company policies
- Trained team members on service standards, loyalty programs, and sales techniques
- Monitored customer feedback to identify and implement corrective actions for service improvements
- Processed refunds, exchanges, and after-sales support requests efficiently, boosting customer retention
Education
MSC - FORENSIC SCIENCE
Northumbria University
Newcastle12.2023
BSC - CHEMISTRY
Madurai Kamaraj University
12.2017
A-LEVELS - SCIENCE AND MATHEMATICS
Jyoti Nivas Pre-University College
12.2014
GCSES -
The Emirates National School
Sharjah12.2012
Skills
- Excellent communication and interpersonal skills
- Scientific laboratory skills
- Experienced in utilizing CRM tools: LIMS, Oracle, Salesforce, Leadsquare, Zendesk, and Freshworks
- Multilingual communication skills
- Proficient in using Microsoft Office tools: Word, PowerPoint, Excel, and Access
- Customer compliance resolution
- Multitasking ability that effectively optimized workflow processes, leading to a notable 10% - 15% enhancement in team productivity
- Witness interview management
- Crime scene investigation management
- Case paper development
- Evidence assessments and investigation strategies
- Quick learner
- Teamwork skills
- Calm under pressure
Certification
- Foundation Certificate Course in Forensic Graphology - Sherlock Institute of Forensic Science - India
- Foundation Certificate course in Forensic Psychology - Sherlock Institute of Forensic Science - India
- Foundation Certificate course in Forensic Odontology - Sherlock Institute of Forensic Science - India
- Foundation Certificate course in Forensic Neuropsychology by AvneTechs - India
- Food Safety and Quality Management certificate from McDonald's - United Kingdom
- First Aid and Hospitality Management - McDonald's - United Kingdom
- Certificate of completion Action Counters Terrorism - ACT - United Kingdom
- Certification in business and Human Resource management - University of Kerala - India
- Diploma in Computer Application - University of Kerala - India
Languages
Fluent in English, Hindi, Malayalam, Tamil, Telugu, and Kannada
Intermediate in Arabic and French
Hobbies and Interests
Silver medalist in GCC Shotokan karate, Interschool badminton player, Active in athletics, Active competitor in Elocution, Debate, Drama, street play, Watching Investigation series, Reading journals, Carnatic music and dance
Training And Development
- Forensic Crime Scene Investigation Camp attended as part of the academic session in BR Ambedkar Dental College, Bangalore
- Internship at FACT (Fertilizers and Chemicals Travancore) as part of the Industrial visit
- Attended internship training for Cyber Forensics Ethical Hacking-Bengaluru, India
- International Voice and Accent Training
Timeline
Chemist
SGS
10.2023 - Current
Academic Success Specialist
GREAT LAKES E-LEARNING SERVICES PVT LTD
01.2022 - 07.2022
Student Success Specialist
BYJU'S (THINK AND LEARN PVT LTD)
10.2020 - 10.2021
Office Administrator
BAVARIA EQUIPMENT TRADING LLC
09.2019 - 05.2020
Laboratory Analyst
FATHIMA ALI SCIENTIFIC LABORATORY EQUIPMENT TR.LLC
01.2019 - 08.2019
Customer Service Advisor
CONCENTRIX
12.2017 - 12.2018
MSC - FORENSIC SCIENCE
Northumbria University
BSC - CHEMISTRY
Madurai Kamaraj University
A-LEVELS - SCIENCE AND MATHEMATICS
Jyoti Nivas Pre-University College
GCSES -
The Emirates National School