Reshma Samir
Bangalore
Summary
Dynamic, results-oriented Senior Customer Care Specialist & QA with over 6 years of experience in delivering exceptional customer service and maintaining high-quality standards. Adept at multitasking, creative thinking, and demonstrating strong leadership and interpersonal skills. Proven track record of effectively managing time and resources while ensuring top-notch customer satisfaction. Skilled in communication, organization, and multitasking, ready to bring a high level of professionalism and dedication to a new team.
Overview
26
26
years of professional experience
Work History
Senior Customer Care Specialist & Quality Analyst
Exquirologix Pvt. Ltd.
Bangalore
03.2018 - Current
- Customer Care - Email support, Chat support, Call Team(In-Bound)
- Quality Control Analyst
Business Associate, Team Lead
CTNT Inc.
01.2006 - 01.2009
- Managed a team, marketing our software for Medical Transcription
- Procured new leads for the above.
Senior Customer Care Specialist
First Indian Corporation Pvt. Ltd.
07.2004 - 11.2005
- Worked in procuring prospective leads for the software of a leading real estate company in the United States
- Out bound Call team (sales)
Helpdesk Supervisor
Convergys India Services Pvt. Ltd.
07.2003 - 06.2004
- Worked as a Customer Care Officer till November 2003
- Worked as a Helpdesk Supervisor since November 2003, responsible for handling supervisory calls and Collate reports on helpdesk calls.
Lecturer
International Academy of Fashion
Kochi
11.1999 - 03.2001
- Head Of Department of Pattern Making.
- Lecturer - Garment construction and Pattern Making
Internship
Shayana N.C. – Golden Thimble
Mumbai
06.1998 - 08.1998
- Drafting/Sampling
- Visual Merchandising
- Assisted with event planning, support, and execution of virtual and in-person engagements.
Internship
Malhar Exports
- Sampling, Managed a team of junior craftsmen, Handled administrative work
Education
Diploma In Apparel Manufacture and Design -
Premlila Vithaldas Polytechnic, SNDT University
01.1998
Pre-University -
Teresian College
01.1994
Skills
- Effective Time Management
- Ability to Work in a Team
- Communication Skills
- Ability to Work Under Pressure
- Organizational Skills
- Customer Service
- Attention to Detail
Timeline
Senior Customer Care Specialist & Quality Analyst
Exquirologix Pvt. Ltd.
03.2018 - Current
Business Associate, Team Lead
CTNT Inc.
01.2006 - 01.2009
Senior Customer Care Specialist
First Indian Corporation Pvt. Ltd.
07.2004 - 11.2005
Helpdesk Supervisor
Convergys India Services Pvt. Ltd.
07.2003 - 06.2004
Lecturer
International Academy of Fashion
11.1999 - 03.2001
Internship
Shayana N.C. – Golden Thimble
06.1998 - 08.1998
Internship
Malhar Exports
Diploma In Apparel Manufacture and Design -
Premlila Vithaldas Polytechnic, SNDT University
Pre-University -
Teresian College
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