Reshma Shagufta
Team Lead Operations
Bangalore
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Team Leader
Startek Pvt Ltd
Bangalore
09.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Team Leader
Rupeek Fintech Pvt Ltd
Bangalore
12.2018 - 12.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in monthly plan to inform employees of expectations and deliverables.
Relationship Manager
Nobroker
Bangalore
10.2015 - 06.2017
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Established internal audit procedures to validate and improve accuracy.
Customer Service Representative
Convergys
Bangalore
06.2014 - 06.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Mainstay
Bangalore
10.2013 - 05.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - High School Teaching
The New Cambridge High School
Bangalore 04.2001 -
No Degree - Commerce
Surana Pre University
Jayanagar 04.2001 -
B.com - Commerce
Suresh Gyan Vihar
Jaipur 11.2021 - Current
Skills
Good communication
Timeline
Team Leader
Startek Pvt Ltd
09.2022 - Current
B.com - Commerce
Suresh Gyan Vihar
11.2021 - Current
Team Leader
Rupeek Fintech Pvt Ltd
12.2018 - 12.2021
Relationship Manager
Nobroker
10.2015 - 06.2017
Customer Service Representative
Convergys
06.2014 - 06.2015
Customer Service Representative
Mainstay
10.2013 - 05.2014
No Degree - High School Teaching
The New Cambridge High School
04.2001 -
No Degree - Commerce
Surana Pre University
04.2001 -
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