RESHMA SHEEBA
KERALA
Summary
Personable and dedicated Customer Service Representative with extensive experience financial and construction industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
6
6
years of professional experience
Work History
Admin Cum Customer Service Executive
Chinmark Investment LLC
Dubai
02.2021 - 07.2023
- Maintain a positive attitude and contribute toward a quality work environment
- Serves visitors by greeting, welcoming and directing them appropriately
- Greet all persons entering or contacting the office in a professional and courteous manner
- Informs visitors by maintaining employee and department directions
- Maintains security by following procedures, monitoring logbook, and issuing visitors badges
- Keep a safe and clean reception area by complying with procedures, rules and regulations
- Receive CV's of walk-in applicants
- Coordinate schedules interviews with HR/Admin
- Directs callers/visitors by maintaining employee and department directions
- Informs visitors by answering or referring inquiries
- Taking messages for any staff in case they are not in the office
- Liaise with P R O for residence visas and labor cards
- Prepared offer letters and warning letters and termination letters
- Assist with day to day operations of the HR functions and duties
- Manage the staffing and supply needs for all departments.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Administration and Archives Clerk
IWIN Electrical & Plumbing Works LLC(EMCR LLC SUB)
Dubai
11.2018 - 01.2021
- Handling front desk office
- Receiving phone calls and mails
- Produce routine systems generated reports
- To provide general administrative and clerical support including mailing, scanning faxing and copying to management
- To ensure filing of documents is completed on time and accurately
- To assist on customers/supplier's inquiries via phone call or email
- To maintain the cleanliness within office premises
- Performs other job-related functions as and when required by superior
- Communicate to management all occurrences involving staff or clients that require attention
- Handle client's questions and concern professionally and courteously
- Provide accurate, appropriate and immediate response to all requests by clients ensuring complete client satisfaction.
- Scanned archival materials into digital format for storage and retrieval purposes.
- Created and maintained retrievable computer archives and databases.
- Performed clerical duties such as filing, sorting and organizing documents according to established guidelines.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
Administrative Assistant
Amazon Documents Clearing
Dubai
05.2018 - 10.2018
- Perform receiving of callers and referring of visitors in a professional manner
- Obtain and distribute mails
- Create travel arrangements
- Maintain office supply inventories and appointments calendars
- Ensure the organize activities such as meeting, travel, conferences and department activities
- Customer services
- Maintained office files and record in accordance with internal procedures
- Submitted day to day accounts details to the senior director
- Handling front reception and greeting the visitors
- Responsible for the DED transaction (opening a new Trade License, renewing of trade license Submission of Ejari and important documents for the Trade license)
- Apply the transaction and approval under Dubai Municipality RERA, DEWA, Dubai Chamber, Dubai Civil Defense, RTA and all the government entities in UAE.
Assistant Accountant
Anson Chits Private Ltd.
Kearla India
03.2017 - 03.2018
- Handling phone calls, email, letters, and memos
- Sorted and distributed mail while also answering routine correspondence
- Independently composed financial, statistical and narrative reports and correspondence as required
- Maintained office files and records in accordance with internal procedures
- Performed routine data entry for timekeeping and other departments related functions.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Analyzed balance sheets for mistakes and inaccuracies.
- Posted financial data in Excel spreadsheets and managed inventory.
Education
Bachelor of Business Administration - Business Administration And Management
RABINDRANATH TAGORE UNIVERSITY
INDIA01-2020
HSC - Humanities
NATIONAL INSTITUTE OF OPEN SCHOOL
04-2015
SSLC -
ST SEBASTION HIGHER SECONDERY SCHOOL
03-2012
Skills
- Payment Management
- Customer Needs Assessment
- Customer Relationship Management
- Appointment Coordination
- Team Training and Development
- Troubleshooting
- Public Speaking
Personal Information
- Passport Number: R3305799
- Date of Birth: 11/18/1996
- Nationality: Indian
References
- Mr. Pradeep Jose, Team Head, Anson Pvt Ltd (Kerala)
- Mr. Rouf Choudhary, CEO, Amazon Documents Clearing (UAE)
- Mr. Sunu Kurian, CEO, IWIN Electronics & Plumbing Work LLC (UAE)
- Dr,Marksman Ijiomah ,MD, Chinmark Investmets LLC (UAE)
Hobbies and Interests
- Gardening
- Reading
- Travel
- Dance
- Community Involvement
- Dance
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
COMPUTER SKILL
- MICROSOFT OFFICE
- EMAIL,OUTLOOK
- EXCEL
- SOCIAL MEDIA
- ACCOUNTING SOFTWARES (ZOHO,QUIKBOOK,ITRADE,HR)
References
References available upon request.
Timeline
Admin Cum Customer Service Executive
Chinmark Investment LLC
02.2021 - 07.2023
Administration and Archives Clerk
IWIN Electrical & Plumbing Works LLC(EMCR LLC SUB)
11.2018 - 01.2021
Administrative Assistant
Amazon Documents Clearing
05.2018 - 10.2018
Assistant Accountant
Anson Chits Private Ltd.
03.2017 - 03.2018
Bachelor of Business Administration - Business Administration And Management
RABINDRANATH TAGORE UNIVERSITY
HSC - Humanities
NATIONAL INSTITUTE OF OPEN SCHOOL
SSLC -
ST SEBASTION HIGHER SECONDERY SCHOOL
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