Reshma Gunasingh Nadar
Mumbai,MH
Summary
Adept IT Support Engineer and Quality Analyst with a proven track record at Reshma Gunasingh, I excel in optimizing system performance and enhancing operational quality. Skilled in diagnosing issues and streamlining processes, I combine technical proficiency with exceptional collaboration and communication abilities. My approach has significantly improved efficiency and user satisfaction, showcasing a commitment to continuous learning and problem resolution.
Overview
4
4
years of professional experience
Work History
IT Support Engineer
Reshma Gunasingh
01.2023 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Quality Analyst in BPO
Reshma Gunasingh
11.2020 - 12.2022
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
Master of Commerce - Business Accountancy
SIES College of Commerce And Economics
Sion, India10-2022
Skills
Help others use technology to work more efficiently and ensure that it's working correctly
I actively listen to users' concerns, collaborate with cross-functional teams, and resolve issues promptly
Prioritize tasks, manage their workload efficiently, and meet deadlines
Communicate complex technical information in a clear and understandable manner to users with varying levels of technical knowledge
Willing to learn continuously and adapt to new tools, technologies, and processes
Diagnose issues and provide timely resolutions
Timeline
IT Support Engineer
Reshma Gunasingh
01.2023 - Current
Quality Analyst in BPO
Reshma Gunasingh
11.2020 - 12.2022
Master of Commerce - Business Accountancy
SIES College of Commerce And Economics
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