RESHMA S PILLAI

• Managing team of 10+ members both Onshore and Offshore in various projects
• Resource allocation according to team members proficiency and availability
• Interacting with clients and stakeholders to understand the requirements and communicating to the team
• Scheduling daily status calls to track the progress of team
• Participating in Sprint planning, Sprint retrospective and all other important meeting and providing valuable inputs
• Handling resource billing and estimating the efforts taken by each resource
• Sustained 97% on-time completion rate for software tests by effective team management and work balance
• Created various project specific valuable assets such as knowledge transfer documents, test plan, defect summary reports and lessons learnt documents, successfully delivering more than 10 releases involving UAT and regression testing
• Created weekly and monthly project status reports for various stakeholders, highlighting key constraints, if any, and ensuring timeliness of project deliverables
• Coached interns and launched a mentorship program for new joiners in the Hyderabad office
• Facilitated continuous interactions between users, development and QA teams throughout the SDLC, resulting in a 97% testing success rate
• Executed requirements, test plan, test cases using HP QC/ALM and presented test results to Test Manager
• Experience in Mobile Application Testing (Android and iOS) and Web applications
• Experience in API testing using Postman tool
• Experience in Selenium automation.
• Collaborated with cross-functional teams to ensure seamless integration of newly developed features.
• Facilitated post-release reviews to assess overall project success and identify areas for improvement moving forward.

Projects Worked:

• Westpac - Cards and Payments, Live Online Lending Application, Connected Channels
• PricewaterhouseCoopers - Source MDM, Flex Forecast
• Levi's - Oracle Retail Customer Engagement cloud services (ORCE)