RESHMA SHAGUFTA
Bengaluru
Summary
Strategic Team Leader with a proven ability to guide diverse teams toward achieving organizational goals. Experienced in developing training programs and setting actionable objectives while fostering collaboration among departments. Skilled communicator and consensus builder dedicated to enhancing employee satisfaction and driving business success.
Overview
12
12
years of professional experience
Work History
Team Leader
Concentrix pvt ltd
Bengaluru
11.2023 - 10.2025
- Ensured team members had the resources, tools, and training needed for success
- Developed team goals and objectives and monitored progress to ensure successful completion of tasks
- Evaluated team performance and provided constructive feedback to help team members improve
- Monitored team performance metrics to pinpoint improvement opportunities
- Resolved conflicts promptly to maintain team cohesion and productivity
- Led team meetings to address progress and collaboratively tackle challenges
- Analyzed data and evaluated survey feedback to identify areas of improvement
Team Leader
Startek Pvt Ltd
Bangalore
08.2022 - 04.2023
- Monitored team performance and implemented timely interventions to address weaknesses and meet targets
- Facilitated regular feedback sessions with team members to guide career development and enhance performance
- Assigned tasks aligned with individual strengths and weaknesses to enhance team collaboration and effectiveness
- Resolved conflicts between team members and facilitated discussion to reach consensus
Team Leader
Rupeek Fintech Pvt Ltd
Bangalore
12.2018 - 12.2021
- Monitored team performance, identified weaknesses, and implemented interventions to ensure target achievement
- Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members
- Evaluated team members' performance and provided constructive feedback to ensure continuous improvement
- Facilitated feedback sessions with team members to identify improvement areas and guide career development
- Mediated conflicts between team members and guided discussions to achieve consensus
Relationship Manager
NoBroker
Bangalore
10.2015 - 06.2017
- Generated reports analyzing customer behaviors and trends to inform business strategies
- Analyzed market trends and identified potential opportunities for the company
- Researched and identified potential properties for clients based on their requirements, resulting in a successful acquisition of a property
- Evaluated properties to establish fair market value and rental rates, ensuring competitive pricing
- Performed property inspections and oversaw maintenance, enhancing tenant satisfaction and property value
Customer Service Representative
Convergys
Bangalore
06.2014 - 06.2015
- Fostered customer loyalty and satisfaction through consistent, high-quality service
- Resolved customer complaints in a timely and satisfactory manner.
- Developed and implemented targeted customer service plans to enhance overall customer experience
- Monitored customer feedback to identify actionable areas for improvement
Customer Service Representative
Mainstay
Bangalore
10.2013 - 05.2014
- Responded to customer inquiries promptly, ensuring needs were met and expectations were exceeded.
- Resolved customer complaints effectively, enhancing overall customer satisfaction.
- Provided timely updates to customers, ensuring they were well-informed throughout the process
- Collaborated with cross-functional teams to identify root causes and resolve customer service issues.
Education
Some College (No Degree) - Vijayanagar
The New Cambridge High School
Vijayanagar06-2005
Some College (No Degree) - Commerce
Surana Pre-University College
BengaluruBengaluru
B.com - Commerce
Suresh Gyan Vihar
JaipurJaipur
Skills
- Flexibility and Adaptability
- Problem Solving
- Critical thinking
- Leadership
- Teamwork
- Conflict Resolution
- Communication Skills
- Time Management
- Ability to Multitask
- Leadership Skills
- Computer Skills
- Ability to Work in a Team
- Constructive Feedback
- Customer Satisfaction
- Customer Support
- Decision Making
- Employee Satisfaction
- Operations
Hobbies and Interests
- Traveling with Family
- Cooking
- Foodie
Languages
- Kannada
- Hindi
- English
- Urdu
Timeline
Team Leader
Concentrix pvt ltd
11.2023 - 10.2025
Team Leader
Startek Pvt Ltd
08.2022 - 04.2023
Team Leader
Rupeek Fintech Pvt Ltd
12.2018 - 12.2021
Relationship Manager
NoBroker
10.2015 - 06.2017
Customer Service Representative
Convergys
06.2014 - 06.2015
Customer Service Representative
Mainstay
10.2013 - 05.2014
Some College (No Degree) - Vijayanagar
The New Cambridge High School
Some College (No Degree) - Commerce
Surana Pre-University College
B.com - Commerce
Suresh Gyan Vihar