RESHMA SURESH A
KODUNGALLUR
Overview
9
9
years of professional experience
Work History
CUSOMER SERVICE EXECUIVE
ESAF Microfinance
11.2023 - 04.2024
- Implemented new training programs for junior staff members, improving overall team performance.
- Mentored new hires on company policies and procedures, ensuring quick integration into the team environment.
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Streamlined service processes for improved efficiency and reduced response times.
OFFICE ASSISAN & CUSOMER SERVICE EXECUIVE
MASAFED
07.2022 - 07.2023
- Distributed incoming mail from shipments, couriers and postal delivery to [Number] departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Used scanner and [Software] to scan important documents into computer system.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
ACCOUNAN & BILLING
POWER PLANE
08.2018 - 06.2022
- Managed a portfolio of client accounts, consistently meeting or surpassing revenue targets while maintaining strong relationships.
- Increased cash flow by monitoring customer account balances and implementing effective collection strategies when necessary.
- Ensured compliance with relevant regulations by staying up-to-date on industry standards and applying them in daily tasks.
- Improved invoice accuracy by diligently reviewing billing documents and identifying discrepancies.
ACCOUNAN & OFFICE ADMINISRAION
BUFFADS ECHNOLOGIES
06.2015 - 06.2018
- Conducted thorough financial analysis to support informed decision-making processes.
- Coached junior accounting staff, fostering a collaborative team environment focused on continuous improvement.
- Maintained up-to-date knowledge on industry best practices, continuously refining internal processes for improved efficiency.
- Enhanced internal controls for better fraud prevention and risk management.
Education
MBA - HRM
BHARAHIAR UNIVERSI
HRISSUR05.2017
DFA
SHG COLLEGE
CHALAKUD12.2016
Bachelor of Science - Botany
CALICU UNIVERSI
HRISSUR04.2015
High School Diploma -
MES HSS P.VEMBALLUR
HRISSUR03.2012
SSLC
HRISSUR03.2010
Skills
- Exceptional communication
- Complaint Handling
- Client Retention Strategies
- Industry Awareness
Languages
MALAALAM
Bilingual or Proficient (C2)
ENGLISH
Intermediate (B1)
Timeline
CUSOMER SERVICE EXECUIVE
ESAF Microfinance
11.2023 - 04.2024
OFFICE ASSISAN & CUSOMER SERVICE EXECUIVE
MASAFED
07.2022 - 07.2023
ACCOUNAN & BILLING
POWER PLANE
08.2018 - 06.2022
ACCOUNAN & OFFICE ADMINISRAION
BUFFADS ECHNOLOGIES
06.2015 - 06.2018
MBA - HRM
BHARAHIAR UNIVERSI
DFA
SHG COLLEGE
Bachelor of Science - Botany
CALICU UNIVERSI
High School Diploma -
MES HSS P.VEMBALLUR
SSLC