RESHMI B
Bengaluru
Summary
Skilled professional with background in human resources and administrative support. Reliable in handling diverse assignments and adapting quickly to different demands. Offers excellent writing abilities and dependable personality. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
5
5
years of professional experience
Work History
Recruiter
Magness International Pvt Limited
Bengalore
06.2023 - Current
- Managed end-to-end recruitment for manufacturing roles (operators, helpers, and technicians) through a work-from-home model.
- Coordinated all hiring activities via calls, WhatsApp, and virtual platforms.
- Handled bulk hiring requirements and ensured quick closures within defined timelines (TAT).
- Conducted telephonic screening and interview coordination with clients, and candidates.
- Ensured the monthly joining of 30–40 candidates through continuous follow-ups and engagement.
- Maintained candidate database, MIS reports, and onboarding documentation using digital tools.
Customer Sales Executive
Popular Vehicles
Kochi
08.2021 - 09.2022
- Advised customers on product range, price, delivery, warranties and product use.
- Met sales targets through proactive promotion and excellent customer service.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain brand reputation.
- Utilised CRM systems to track interactions with clients, manage sales pipeline, and optimise sales processes.
- Monitored competitor activity and market trends to inform strategic planning and maintain competitive edge.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
- Prepared detailed sales reports and presentations for management, highlighting achievements, challenges, and future opportunities.
- Converted cold leads to expand territory and negotiate profitable contracts.
- Facilitated training sessions for new sales staff, sharing expertise and best practices to enhance team performance.
Education
MBA - HR and Marketing
Calicut University
01.2016
BBA - Computer applications
Bharathiyar
01.2014
+2 - Commerce
Board of HSE Examinations
Seva Sadan Pathiripala01.2012
SSLC - Maths and Science
Board of public Examinations
katampazhipuram high School01.2009
Skills
- Leadership skills
- Communication skills
- HR policies
- Customer relationship management
- Document management
- Data analysis
- Customer service excellence
- Report-writing
- Document preparation
- Sales reporting
- Multitasking efficiency
Accomplishments
- Won second prize in MUSIC COMPETITION
- Won first prize in oracle subject in ajk college (university level)
Language Known
English
Malayalam
Tamil
Custom Section
- Volunteer of viswas
- Coordinator of social club in AJK college
Hobbies and Interests
- Interested in reading
- Interested in music
Projects
1. A Study on BRAND PERCEPTION OF SARK CABLES PVT LIMITED, PALAKKAD.
2. A Study on effectiveness of RECRUITMENT AND SELECTION PROCESS AND ITS IMPACT ON EMPLOYEE RETENTION AT IKYA HUMAN CAPITAL SOLUTIONS COCHI.
Training
- Soft skills development program by Thoughts Academy
- Communication training program by Vista
- On the Job training
Timeline
Recruiter
Magness International Pvt Limited
06.2023 - Current
Customer Sales Executive
Popular Vehicles
08.2021 - 09.2022
MBA - HR and Marketing
Calicut University
BBA - Computer applications
Bharathiyar
+2 - Commerce
Board of HSE Examinations
SSLC - Maths and Science
Board of public Examinations